Alister Apartments

The residents are always so friendly and Darcy the manger is the BEST!!!

I was needing a secure place to raise my children from a bad past. Heidi helped me through everything and also comforting me making feel safe. There should be more Heidi's in the world. U like the gentleman there he was very rude I don't know his name

If I could give myself 0 stars for actually living here, I would... DO NOT recommend this place at all. We moved in to find used condoms in the closet, years worth of dirt on the ceiling fan in the bedroom, missing door viewer, and 3 pages of issues we're STILL trying to get fixed 5 months in.... We were told the unit was freshly renovated. NOPE! The register vent in the bathroom is corroded, the laminate flooring peeling up, and ALL BUT ONE drawer in the kitchen AND Bathroom is attached, the others being just set into position or falling apart. We've dealt with cockroaches from day one, and MULTIPLE issues with mice. They love to eat holes through the ceiling drywall for some reason. And let's not forget the neighbors. Up all night in the community area yelling at each other, drinking, and sometimes blaring music. You call the number provided for noise complaints and nothing gets done. Supposed ban on grills, but there's one set up and in use all the time by the people around me. Then we have the garbage everywhere. Cans, bottles, broken glass, food containers... You name it, it's all over the place. You can't open your windows without being assaulted by the smell of rotten trash, alcohol, and cigarettes. This complex is more for spanish speaking families as well as their maintenance people. The buildings have lots of issues with them, as they are very old. DO NOT MOVE HERE! DO NOT RECOMMEND!

I will also be posting this review on Emerson Apts page as they share a leasing office and are sister properties. On 6/27, I applied and dropped off my check for Alister. When asked about the turn around time, as my lease ended in a month, the leasing agent I spoke with told me at maximum two days. I did not receive any form of communication until 7/15, almost 3 weeks later, asking for paystubs I had already provided through the application portal. During those three weeks I emailed, sent a message through the contact page, sent a message through the application portal and received no written response, even when I said my move-out day for my current apartments was ending soon. I called twice, asking about an update and received reassurance they'd send me my documents the following day. During this time, I actually ended up applying and signing the lease at another property all before Alister even contacted me on 7/15. The only reason they get two stars is because of the quick response of the property manager and the agreement of a full refund upon the withdrawal of my application. I'm not one to write reviews, but I truly had such a bad experience that i had to warn others. Please apply at your discretion because it really was just a waste of time and energy. I was so stressed for a negligent property that really showed their lack of care and had such a lack of communication. I'm genuinely glad I dodged a bullet.

I’d give this place zero stars if I could. Here are a few key things for you to consider if you are thinking about signing the lease or moving here: - Constant cockroach infestation regardless of how many times you requested maintenance for pest control or how clean you kept the apartment. - Constant water outages, up to 2-3 times/week at times. The leasing staff doesn’t bother to email residents to let them know beforehand. Even if they do, they would email you the wrong estimated time of water restoration. - Advertised with a gated community but the gates didn’t work for more than 2/3 of the time I lived here, causing homeless people to wander around the apartment. - Washer/dryer machines constantly broke down with clothes still inside. Recently they only opened laundry rooms from 8 am-5 pm during weekdays and closed during weekends due to homeless people. Instead of fixing the root of the problem- the broken gate, they would ask you to come to their sister property, Emerson apartment to do laundry. - It takes maintenance staff a while to come following the initial maintenance requests, about 1 week for emergency repairs and 2-4 weeks for general repairs. - Incompetent and pathetic leasing staff, especially the guy named Ray, who purposely ignore your emails or phone calls to avoid confrontation and try to delay the problems for as long as they can. - Loud and inconsiderate neighbors who play loud music or sing karaoke at any time during the day or night. - Hideous fees you have to pay on top of the rent, specifically community cleaning fees. The whole property is littered with beer bottles and dog feces/urine. - Although the apartment is close to downtown, it is definitely not a safe neighborhood to live so please do your research before making a decision.