Westdale Apartments

I’ve had a very frustrating experience with this apartment complex. Every time I call, no one answers, or I’m told my call will be transferred to someone who can help then the call gets disconnected. There is no follow up at all. On top of that, I submitted all required documents (including renter’s insurance), yet I was still charged without proper notice or explanation. This keeps happening, and it feels like billing issues are handled without reviewing resident records first. Communication is extremely poor, and resolving simple issues turns into a stressful and time-consuming process. I hope management takes this feedback seriously and improves customer service and accountability.

3 star for the property itself. Aolani is my main source of contact she is wonderful 5* for her. She’s always accessible and helpful when needed. The neighborhood is quiet so I have no complaints there. The apartment itself is a fixer upper as it does/did have bugs. I did my own pest control and had pest control come by and haven’t seen anything since. Maintenance is terrible within the first month a pipe bursted and it seemed like they were in no rush to get it fixed I nor my daughter couldn’t bathe for 3 days. They immediately got it fixed after I had the city bring a code compliance officer to my apartment and my lawyer advised me to start recording I still don’t think they did anything about the possibility of mold build up. As for amenities I think it’s absurd to have to pay 25 extra for a gym card because that should be included in your rent regardless of it being a one time payment or not. It’s winter so I haven’t been able to used the pool I will come back and update to see if they even open the pool when summer comes. I won’t dare use laundry facilities as I think it’s disgusting to use public laundry facilities I’ll continue to take mine to family and friends.

Constantly dealing with neighbors refusing to leash their pit bull dogs. Walking our dog has become a constant source of stress, as we have been charged by these dogs on multiple occasions. There are no less than 4 of them in our small block. Really enjoy sitting their hoping we don't get attacked. We complain to the office but are told they can't do anything unless we follow the people to their apartment and get their number. It's like they are trying to force confrontations.

Living here has been a frustrating experience due to the complete lack of proper maintenance. The maintenance team is incredibly incompetent, requests take forever to be addressed (if they’re addressed at all), and when they are, the work is often rushed or poorly done. Don’t be fooled by the positive reviews they’re misleading. Many of them are written by people who work in the office, and the complex even offers gift cards to residents in exchange for writing good reviews. That should tell you everything you need to know. The ponds on the property are in awful condition, filthy, full of algae, and clearly neglected. They smell horrible. On hot days, the stench is overwhelming and makes it hard to enjoy being outside. It’s embarrassing that they try to present them as a feature of the complex. Overall, the entire property is poorly managed and uncared for. If you’re considering moving here, do yourself a favor and look somewhere else.

Needed to move within a few days, application process was very easy and smooth and Miranda the leasing supervisor, stayed in touch the whole time. Moved in a couple days ago and the 2 bedroom is so spacious. Very clean and comfortable. New appliances and clean carpet, large walk in closets, and large bar space perfect for cooking and decor. Whole process took around 4 days from applying online to getting the keys and moving in. So far the best moving experience i’ve had.