The Providence in the Park

Smooth move in process. Mostly electronic. Love my apartment and the grounds look kept up. Tyler is simply amazing, give him a raise. Hoping that maintenance is good long term.

This past week my sister got a boot on her car. Management has just recently changed less than one month ago, however per previous management policies, visitors could park anywhere except for under the ports. My sister has visited several times in the past without any issue, yet as soon as this management company takes over she gets a boot on her car the first night. I go to talk to management about it and Lilliana ( leasing agent with curly red/brown hair) is completely clueless and has no information to provide except that the manager will be back in one hour. Lilliana advises that she will have someone call me within the hour. two and a half hours pass and i don’t receive a call. So i go back up to the office as this is urgent because my sister, who is in the navy, is needing to go back to base. The manager is there, yet when i ask why i never received a call, clueless Lilliana is still looking clueless with no response to provide. I talk to the manager who advises that there was an email sent out with instructions on how to register cars. Mind you, i check the website in front of him and there is only an option for RESIDENT vehicle registration. i explain that my sister parking where she usually parks has never been an issue. Lilliana then proceeds to rudely and snidely reply, “well the email was sent to all residents”. No argument there, however, AGAIN, it only has options for residents. Ultimately my sister had to pay $162 to get the boot removed. Very bad first impression with this company. And it seems that Lilliana needs more training with how to do her job as well as intense customer service training.