The Element

Worst place to live in! They are INFESTED WITH ROACHES! Soooo many roaches, we found a mouse on a roach trap too. They don’t fix anything just put bandaids over it. They allow their resident’s cars to get tow. My air has been out since I moved here, instead of fixing it they gave me a window unit. DO OT MOVE HERE EVEN IF THIS IS YOUR ONLY OPTION. You will regret it! If I could give them negative stars I would. Will add more pictures

Maintenance has improved a bit. Eriván was supper helpful with our electrical problem. He helped explain how to solve some easy problems and communication was good. Thank you to him.

To Apartment Locators: I’m sharing my experience with this community to bring awareness and encourage more professionalism when working with properties. I referred a client who moved in on 7/11, and soon after, she began contacting me about a roach infestation problem, amongst other issues, in her unit. I didn’t want to ignore my client or have her think I stopped caring after move-in, so I politely emailed Karen Elizondo (Property Manager) to help find a solution. My client couldn’t afford to move, so she stayed. I followed up again on 9/7 with Karen for an update but never received a response. My client is the one who informed me that she decided to remain in her unit. Since then, Karen hasn’t replied to any of my emails. This was strictly business, and if my outreach was taken personally, that’s unfortunate because I was simply trying to support my client. When it came time for my commission check, I emailed Karen on 10/8, 10/9, and 10/13 for an update and still no reply. It’s now been over 90 days with no update or communication. I even mentioned to her that I would write a review about my experience if I didn’t receive an update, because it’s unacceptable to continually ignore emails. Again, no reply back. This kind of behavior should not be tolerated from management professionals. I’m very understanding, so if there’s a delay, a simple response goes a long way. Communication is key. But ignoring multiple follow-ups is inexcusable. It’s incredibly disheartening to work hard bringing in clients, only for management to show little urgency or professionalism about paying us or responding to communication emails. This is our livelihood and how we provide for our families, and this kind of treatment is unacceptable. Constantly chasing commissions takes away the passion for helping clients. I’ll continue updating this review until payment is received. Thanks! 10/16- UPDATE TO APT LOCATORS: Karen still haven't responded to my emails and I still have yet to receive payment. I will continue to update. Thank you.

ROACH INFESTATION - I really loved this apartment when I first moved in. I feel like they are spacious and the updates are decent for the property age. I saw one or two roaches for the first year or so and didn’t think much about it. However the past 6 months has been awful. Pest control was requested 3x and they came twice but that didn’t help..in fact the roaches acted like we were throwing them a party and came out more! Anyway they have a roach problem. Once we started packing it became apparent how bad it was. Roaches IN everything; couch, paintings, appliances etc Maintenance was great, the office manager is helpful but they clearly the owner of the property doesn’t see roaches as a major concern; as they said it’s not always enough to “break the lease”. Which is disappointing b/c roaches can affect your health and well being. I would not recommend living here until they treat the whole property. No telling when this managment group will do that

This was my son’s first apartment he was so excited just to be disappointed. He signed his lease on August 12, 2023, he moved in on August 13, 2023, the day he discovered the apartment had roaches. On August 14, 2023 he reported the roach problem to the leasing manager Susie who said they scheduled to have pest control come out and do something called “a clean out” where they would spray all the units in the building. Besides the horrible roach problem, there were several issues with this apartment. The apartment was NOT IN MOVE-IN READY CONDITIONS! We were told the carpet was replaced, but there was an overwhelming strong pet urine smell making it difficult to breathe, there was a lot of dirt and grime build up along the baseboards, poor wall paint patches, paint stains on the kitchen floor, the dishwasher was replaced with a new one, but was poorly installed. On August 15, 2023 we talked to the property manager Naomi about the issues with the apartment. Naomi offered to move my son into a different apartment, but after the horrible experience my son asked to be released from his lease without penalties, which they did honor. However he lost the deposit, prorated rent, and moving cost. I DO NOT RECOMMEND THESE APARTMENTS