Arbrook Park Apartments

I am very pleased with their acts to satisfy my request prior to moving in. I would like to especially thank Isaiah for his attentiveness. He is a great leasing agent!

I have lived in this community since 2018 and have seen many changes over the years—some good, but many that have negatively affected my experience. When I first moved in, the property seemed more welcoming and had fewer restrictions, especially regarding rental assistance options. Over time, management has changed multiple times, and with that, rules around the pool and gym hours have become more restrictive. Lately I’ve felt unsafe due to the frequent presence of police around the property. I’m also uncomfortable with the increased number of Flock cameras that have been installed; it feels invasive and makes me feel violated. The community itself can be lovely, but cleanliness is a real issue. Many residents do not pick up after themselves, leaving trash in the hallways, and it often feels like management doesn’t address this problem. I value coming home to a clean environment, and unfortunately, that has been lacking here. For these reasons, I plan to move as soon as my lease is up. While I appreciate some aspects of this apartment, the overall experience no longer meets my expectations

** REALTORS & LOCATORS READ** I came upon Arbrook Park helping a close friend of mine find a place to live as she was relocating herself for work purposes and whenever i first got into contact with the staff here at Arbrook they were very friendly and attentive.. as we moved through the process of getting the lease done and paperwork for me to go get paid as I am a REALTOR helping my friend find a place to live.. nothing could get completed anymore.. I've spoke to Isaiah on numerous occasion in which he provided an email for the staff to receive in order for me to submit forms to get paid.. seems like it was never forwarded to Management.. Every time i would call in to speak to Nancy Lauren (Apartment Manager) she was always "in a meeting" or was too busy to get on a phone call or even respond to emails trying to follow up to make sure proper documentation was submitted to her to get my commission paid. KEEP IN MIND I've sent at least 5 emails and called maybe 10x AFTER 30 days of my client moving in and NO COMMISSION HAS BEEN PAID TILL THIS DAY (her lease started on October) nor any of my emails have been responded to. ON TOP of that my client has been having to get her Promotions they promised her applied manually every month in order for them to honor what was promised from the beginning.. its a whole bunch of back and forth for my client to get things done the right way. I wanted to share my experience with this property and let my fellow LOCATORS AND REALTORS BE AWARE because we get paid commission. It was all a Bait and Hook act from the beginning to gain my clients business with out intention to get paid on my end.

Staff was nice, but it was a very disheartening experience. After receiving the ok that my id had been verified through id check. I applied.. email stated i would get an email upon approval.. a while goes by to fast forward, all of a sudden I get a call from the leasing agent apologizing for not processing my application, tells me they have been so busy moving people in and tells me she is just going to do it manually. Conversation is great. I verify everything and she tells me application is being processed. Fast forward to the next day I get an email telling me I could not be verified. Now I’m being asked to bring all these documents into the office. Not to mention I’m moving to this area so everything is packed down in storage.. Fast forward I have 3 days to do this, while I work a 9-6 job.. The whole reason why the online process is beneficial! 2 days before Thanksgiving this happens. I planned to have me and my 2 kids in our new apartment! I tried applying other places but all applicants portals are closed until after thanksgiving. So Instead of being in our new home we are spending Thanksgiving in a hotel! So very sad!

Everywhere you live WILL have issues, but I will say in the time since I've lived here at Arbrook park, my issues have been resolved. This apartment community is centrally located near all major hubs and shopping areas. It's beautiful affordable, and spacious here. It will take time to weed the bad apples out, but this staff is DOING it!! The world is a different place and crime is rising everywhere. This staff is making enormous effort with law enforcement to run Crime and violence out of this community and myself and other residents will work with them and Not against them. I Love my neighbors!!! This is A Beautiful place to live in an Amazing location, and the staff at Arbrook Park in that office have worked graciously to keep this community running despite recent adversity. They have worked with me through my life situations and are all around Great people. I recommend this property to move into. Come see Isaiah and Lupe, they are amazing!!