Riverview Club Apartments

Great location, but Katie from Madison development (the rent collection company that barely manages this building) makes life frustrating. Management hides behind an AI chat bot, can't be bothered to drive here to collect rent and so has us pay through some sketchy online portal that charges a minimum of $9 to process payment, and hasn't fixed the broken entry door for at least two years. I can't imagine the property owner has any idea how this place is being run, but it would be great if he found out.

I’ve been here going on 3 years, I originally started out in a one bedroom, but then moved over to the two bedroom building. So far, I haven’t had any real big issues and any small issues that I have, seem to be addressed in a timely manner. The apartments and building themselves are pretty standard, could use some updates but I’m not complaining for the price. The only thing that I wish could change is the lack of parking space and the one way in and out drive way. I’ve had to call maintenance a few times, but they’re always really nice. Overall, it’s a pretty decent place with a great location in Berea and the price is pretty good as well.

The apartments are clean and standard, but not modernized at all, so you're paying a somewhat above average rate for the well-kept bare minimum. They've raised the price at every renewal opportunity, with each increase surpassing the last one without improving or upgrading the units.

I’ve lived here for a little less than 2 years and never had any issues until the current property manager, Katie, was hired. There’s also been 3 different property managers since I’ve lived here. I’ve contacted Katie multiple times about the parking situation (there’s assigned parking) when someone else has been parked in my spot and I’m left with nowhere to park. I’m a single mother of two small children so needless to say I was highly upset when I came home and had no where to park. I’m still waiting on her to return my multiple phone calls in regards to this. Another instance Katie stated that I did not pay my rent on time when in fact I did and I even emailed the receipt I received from submitting my payment on time on the online portal. My rent money was originally never taken out of my account but I had a receipt stating it was submitted on time. I told Katie I had no problem submitting it again but I’m not paying a late fee as I already paid it on time and that there must have been something wrong with the online portal that we use to pay rent. (Katie stated she “never got my email”) just like how I contacted her twice after she left a letter on my door on May 5th about not receiving my rent. And I didn’t receive a phone call back until May 10th, which she stated she never received my voicemail, again. When Katie and I finally spoke on the phone she was very unprofessional and continuously talked over me and said there was nothing they could do about a late fee. When I asked to speak to her supervisor she stated “there’s no one” A couple days later Katie and I spoke again and stated that she does, in fact, have a supervisor named Laura. Katie stated that she isn’t able to give out Laura’s contact information so I told her I’d wait for Laura to contact me. Laura still has yet to get in contact with me. Apparently this whole establishment needs some help with professionalism and getting in contact with their residents. Anyway, May 26th I get a letter on my door stating that they’re having issues with the online portal that we pay rent on and are no longer using it because it’s “not user friendly and not reliable in our day to day operations.” It’s comical to me that from the beginning Katie stated they weren’t experiencing any issues with the online payment portal, yet they issued a letter to the residents stating the portal is unreliable. Katie also told me that if I don’t pay this late fee that she will not accept my June rent and it will be returned back to me. I would not recommend to live here as long as Katie is the property manager because she clearly has no idea what she’s doing.

Good place, old and young residents Not a fan of the brick walls. Would be a 5 star if they had dishwasher