ONE at The Peninsula

Another day has gone by with absolutely no update and no response. I even spoke directly with the property manager yesterday, and the only answer I received was, “I don’t know.” That is completely unacceptable. It’s now been over 3 months and I’m still waiting for my application fee refund. No accountability, no communication, and no effort to resolve such a simple issue. They are quick to be friendly when they want your business, but once there’s a problem, you’re left chasing answers that never come. If it takes this long just to refund an application fee, I can’t imagine how actual residents are treated when they have serious maintenance or management issues. This experience has completely destroyed my trust in this property. I would strongly recommend anyone considering moving here to think twice before handing over your money. And do not just reply with the automated system to the reviews and say we are sorry and call us. I did again and not response. DO BETTER!

I honestly cannot recommend ONE at The Peninsula based on my experience. I’ve been waiting over 3 months for the refund of my application fees, and I’m still waiting with no resolution. If it takes this long just to return money that doesn’t belong to them, how can anyone trust the management with something as important as moving into their community? The communication has been absolutely terrible. Every time I reach out, I get more excuses, vague promises, and sweet talk, but nothing actually gets done. There is zero accountability from management. They seem more interested in telling you what you want to hear than following through on their commitments. This experience has been incredibly frustrating and unprofessional. If this is how they treat someone before they even become a resident, I can’t imagine what residents have to deal with afterward. Do yourself a favor and think twice before applying here. Management needs to start taking responsibility instead of making empty promises.

Robert was very knowledgeable and personable. He was able to show me in person the facilities and units that I was interested in and then I entered above and beyond to show me more through virtual videos in his office of what was coming available but no model vacant to show me. Sent me quotes in a timely manner recapping everything we discussed. The building is in a great location with beautiful views.

Highly recommend Maintenance Man! I live in a high-rise apartment and when my air conditioner went out, they were quick to help. Since the compressor needed replaced, they provided a portable AC unit as a temporary solution so I wasn’t left without air. Great communication, awesome customer service, and Rafael Rodriguez was professional and very helpful throughout the whole process. Very happy with the experience!

Don't let that rooftop view fool you, my apartment flooded first month moving in just to find out my apartment did not have insulation I pay $130/ month for my car to get broken into twice, my shower was leaking water, the walls are basically hollow. I hear my neighbor singing every day as well as my upstairs neighbor walking. I do not think this building was built with high quality material. I wouldn't recommend this apartment to anyone.