Langham Apartments

Thoroughly disappointed in the overall maintenance of the amenities for which every resident pays a mandatory fee. The public mini fridges on the first and second floor are almost always empty. The coffee machines are consistently out of product. The gym goes without clean towels and sanitary wipes, and has two non-functional peloton bikes. The outdoor fireplace is not functional. The golf simulator has a negligible amount of clubs, most of which are left handed. The lack of attention to amenities has been an ongoing issue for months, and it is hard to overlook these flaws when paying the monthly fee intended to maintain high quality amenities.

would rate 0 stars if I could. Booked tour of apartments, waited for 20 minutes for their representative to not show up. You cannot get a hold of a live human to talk to about anything. Waste of time.

Unfortunately, my experience with one of the front desk staff members was consistently disappointing. Her attitude remained unfriendly, impatient, and unprofessional. Every interaction with her made me feel unwelcome. She often responded with a dismissive tone, lacked basic courtesy, and seemed unwilling to assist. Customer service should not depend on the situation or the guest, yet her attitude never improved throughout my time dealing with the front desk. This is especially disappointing because The Langham has a reputation for excellent hospitality. A luxury property should ensure that every guest is treated with respect and professionalism. I sincerely hope management takes this feedback seriously and provides the necessary training to improve the guest experience.

I had a wonderful experience working with Dylan, Rilyn, and Michael at the leasing office. When we were having issues getting our bathroom vanities replaced, the contractor wasn’t fully addressing our concerns. Dylan was incredibly understanding, patient, and cooperative throughout the process. He genuinely listened to our concerns and made sure they were taken seriously. Rilyn was exceptional at keeping everything organized. She listened to our concerns, stayed on top of scheduling, followed through on every detail, and kept the process moving smoothly. Her communication and reliability made a stressful situation much easier. Michael was always courteous, kind, and eager to help. He consistently relayed messages between everyone involved to ensure our concerns were addressed as quickly as possible. On top of that, both Dylan and Michael went out of their way to help me locate some lost packages, which I truly appreciated. That level of customer service speaks volumes. It’s refreshing to work with a leasing team that genuinely cares about their residents and follows through. Thank you, Dylan, Rilyn, and Michael, for your professionalism, responsiveness, and kindness. Your efforts made a real difference, and they certainly did not go unnoticed.