Heron on the Bluffs

Worst apartments ever I cannot wait to move out they are not attentive what so ever there is never anyone in the office to speak with! We are being charged for amenities and extras that are never available to us ! & when u finally do get in touch with someone the only thing they can tell you is that there is nothing they can do about it and we will continue to be charged . Amongst my stay I have never seen any pest control nor have I seen any upkeep done outside! Had a new maintenance guy he was the sweetest but it’s only so much he can do without the back up of management themselves so none of my complaints were fixed per the black mold . The peeling ceiling from the trapped moisture and just chipped paint. Was told they’d send someone to help out but no one ever comes and then they expect rent on time when things aren’t even being fulfilled as someone who is paying to stay here! How do I not feel at home in my own home ????!!!!

I’m posting this as someone who lived here for 2.5 years and has moved away about 6 months ago. DO NOT MOVE INTO APARTMENT 1508, THE LADY DOWNSTAIRS WILL KEY YOUR CAR. She keyed both my partner and I’s cars a total of 4 times, all around the vehicles. Reported all the times to office, they did not care. (We genuinely had proof it was her as well, but they didn't care unless we caught her in 4k with a camera, she was the only neighbor that had issues with us and not a single other car in the neighborhood was keyed, we checked). She reported us for noise complaints because she wanted us to NOT walk around our house from 8am to 5pm Monday through Friday. Mind you, all we did was walk, we did not throw parties or EVER have guests since she moved in. She would get angry if i simply DROPPED something on the ground. The office threatened to cancel our lease if they received another complaint until we came in with receipts. We recorded everything and had texts from her. Yet still not the worst of our living experience here Never got our security deposit back despite leaving our place the way we got it. Had picture proof and everything, wrote down all the marks when we first moved in on THEIR paperwork. We had black mold in our vents, we reported it and they sent a maintenance man who had no idea what he was doing. He came in, did not know how to open the vent. My partner opened it for him. He stared at it, then closed it up and left, Never came back to do anything about it. didn't even look at the other vents with mold that was also reported We reported animals scurrying in our ceiling, and they ignored this as well. We had RODENT FECES falling through our ceiling vents. When a hurricane came through, it tore a hole in our roof which led to more animals in our ceiling. That was around the first year we moved in. 1.5 years later, STILL NEVER FIXED. All our nearby neighbors moved out. After much complaints, they promised another apartment to move into. This was such a joke, as it was promised in May of 2025. We had everything packed up and in moving boxes. FOURRRRR MONTHS PASSED and they kept telling us the other apartment wasn’t ready. Why tell us to get ready to move in May (with them telling us it is guaranteed we will move no later than the end of May) OUR STUFF WAS PACKED FOR FOUR MONTHS. WE NEVER GOT TO MOVE INTO IT, We ended up moving out of the state. All the horror stories from the past reviews are true. Trash is everywhere and piles up to an unacceptable amount. Shootings DO occur here. The buildings are in shambles and the people who live here are insane. Trust the reviews, don’t move here. FYI Please laugh if they comment to come into the office to "discuss this offline." They are hard to get in contact with AND I HAVE MOVED OUT OF STATE AWAY FROM THIS PLACE. Give me my security deposit back, that would be the correct course of action, not trying to cover your own behind on google reviews.

Never received my security deposit back, am still getting charged rent despite moving out last month when my lease ended, the office is closed 24/7, I had black mold, and the neighbours regularly fire guns in the parking lot. Avoid this place like the plague. I’ve left 20 voicemails trying to get this resolved, instead I’m having to hire a lawyer. See you guys in court!

I put a deposit down on an apartment got sent out for a deployment they said they would refund me my money I still haven’t received it. I have called left messages and still no word that’s 250 dollars pissed away! Very poor service

My boyfriend and I moved into our apartment at Heron on the Bluff on January 1st of this year. While everything started off well, our experience quickly took a turn for the worse once it began to rain. We began noticing a wet spot in the carpet of our primary bedroom, which we later discovered was caused by rainwater entering the unit. Soon after, we found more wet areas in the kitchen and front room by the window. We submitted a work order, and although maintenance initially came out to address the issue, a similar problem resurfaced just a few months later—this time in the second bedroom. Rainwater again leaked into the apartment, causing a foul odor and ruining some of our clothes. I promptly contacted both maintenance and the front office, but reaching someone was extremely difficult as the office is often closed or unresponsive. When I finally did receive a call back, I was informed that the maintenance technician was tied up at the sister property, Osprey on the Bluff, dealing with an emergency. It took over a day and a half for someone to address the issue. The odor was so bad that I couldn't stay in the apartment that night. My mother and I spoke with the leasing agent, stressing the urgency of the situation. We asked what the management planned to do about it, and even requested to be temporarily relocated to another unit while repairs were underway. The leasing agent later informed me that the gutters needed to be replaced and that the issue was affecting the upstairs units as well. However, nothing was said about relocating us, and it appears the property manager denied that request. A humidifier was eventually placed in the second bedroom to address the smell, but that was three weeks ago—and it’s continued to rain off and on, worsening the situation. This is incredibly frustrating. It’s now clear that these issues existed before we moved in, and we were never made aware of them. I’ve sent emails and will continue to call until I receive a resolution. At this point, the situation may warrant attention from local news, as other residents are likely experiencing similar issues. On top of all this, the property is not being properly maintained. The trash is often not collected, yet we’re being charged $25 for trash valet and $5 for pest control services, which we’ve never seen performed. We are paying full rent for a space that is not safe or habitable. Something needs to be done immediately. I am extremely disappointed with how this has been handled and am considering escalating the matter further if no meaningful action is taken.