Halston Shiloh Valley

I rarely leave bad reviews. I haven’t even moved in yet, but unfortunately communication has already been extremely frustrating. I preleased my apartment about two months in advance and have repeatedly tried to contact the leasing office to provide proof of renters insurance, provide my electric account number, and have my resident portal updated to reflect the correct amount I owe before move-in. Two of these are specifically listed as requirements that need to be completed before moving in, so the lack of communication has been especially concerning. Before I signed my lease, communication was great and very consistent. After signing, however, it became almost complete silence. I’ve been told this is due to system issues and a change in management, which I understand can cause temporary disruptions, but this has now been going on for well over a month. I stopped by the leasing office several times during posted office hours only to find the office closed, including after sending a message beforehand letting them know I would be stopping by (for measurements of the apartment for furnishing purposes). The office did not have a floor plan with measurements available and apparently was not aware that the Matterport interactive tour they provide actually shows you the unit measurements. I was genuinely excited about moving here, and I still hope my experience improves once I move in. However, the communication leading up to move-in has been disappointing, particularly considering how responsive the office was before the lease was signed. I will update my review after move-in and months in to reflect whether things improve.

They never answer the phone but expect you to communicate to them. Brittany, the manager, has a habit of talking down on people. She doesn’t deserve the position she has and has the WORSE attitude. If this apartment complex wants to hold onto people, get someone that knows how to talk to people and has customer service skills. She talks to people DISGUSTING!!! I will be reporting this business to the BBB because of her rude, condescending, and evil behavior.

This place is absolutely terrible. A friend of mine lives here, and based on what they’ve experienced, the constant bug problem is honestly disgusting. Bugs are an ongoing issue, and despite maintenance being made aware of it, nothing is actually done to fix the problem. They’ve tried to switch units because of the ongoing issue, and are told that if they wanted to move, they would have to downgrade to a smaller or less desirable unit in order to keep the same price. It’s unreasonable to expect someone to pay the same amount or accept a downgrade when they aren’t asking to move for convenience…they NEED to move for better living conditions. If you’re considering living here, don’t.

Shaylee was so sweet and informative!

They never answer their phones!