Preserve at Mill Creek

My experience with maintenance and emergency maintenance requests has been very frustrating. Last week, I was left without hot water from Friday through Sunday. I called the emergency maintenance line and left multiple voicemails requesting assistance, but no one responded. I ultimately had to call the leasing office myself before someone was sent out to address the issue. My biggest concern is how emergency maintenance requests are handled. What is the point of having an emergency maintenance line if the emergency voicemails are not being checked or responded to in a timely manner? Being left without hot water for multiple days and having to call just to get someone to respond is unacceptable.

I’ve had ongoing electrical issues at this apartment complex. Earlier this week, my breaker had to be reset because I had no hot water for 3 days. Now, I’m experiencing another issue where there is no power to the wall in my living room where my Wi-Fi gateway is located. This is extremely inconvenient, especially when these issues continue to happen within such a short period of time. I’m hoping management and maintenance can address the underlying electrical problems rather than continuing to require temporary resets.

The pool is always closed, prices go up, and they add arbitrary extra charges. You have to pay, one way or another.

Where may I start off, b.c I had a scheduled appointment via phn at 930a.m. on 7/6/26 which was set up online, I would assume I would have received that call but I didn't, so I drove my self there personally to be greeted by Christy Chalpan a leasing CONSULTANT not a leasing PROFESSIONAL like Bianca Matallana was. I informed Ms. Christy why I was there due to not receiving my scheduled appt via phn and if she could assist me with finding out about 3 bedroom availability, she automatically said no they don't have and she had an appointment coming in soon so she wouldn't be able to assist so why the fudge did she open her mouth and ask if she could help us when she was already busy doing something and acting like her appointment that was coming in was priority and ended up being a virtual tour at 2:45p.m and never saw her start a tour with her so called important client. Got up and moved over to Blanca seat where she was asked to assist us b.c Christy was acting as if she was overwhelmed. This community has so many fees it's ridiculous you all want customers to pay a $599 fee for paper work on top of so many other fees and that's why they have the promo of $1000 all your fees for month of July. We will be taking our business elsewhere b.c with these type of people working at the office like they don't want to be dealing with people left a bad vibe. Please find another job if you not happy where u are Christy Chalpan take your huffin and puffin elsewhere and it's about TEAMWORK so learn how to speak to your team members as well with Respect! Fyi also had a Wendy call me way pass the scheduled appointment same day I got back down from visiting this property and informed her same info I informed Christy and all she had to say was "ok, so what can I help u with?" Instead of an apology and trying to make it right.I believe ALL y'all need some serious training when it comes down to customer service. No thank you!! Shove all of that where it best fits hopefully your virtual appointment leases since that's who y'all decided to give priority to instead of someone in office ready to lease.