Brookleigh Flats

I cannot say enough good things about CJ and the level of service he provided. He followed up on our A/C issue several times to make sure everything was working properly and that we were completely taken care of, which my wife and I genuinely appreciated. From start to finish, CJ was knowledgeable, efficient, professional, and incredibly personable. He took the time to explain what was going on, answered our questions clearly, and worked quickly without ever making us feel rushed. What stood out just as much as his technical knowledge was how respectful, courteous, and considerate he was toward both my wife and me while working in our home. CJ did not simply come in, fix the issue, and move on. He followed through multiple times to make sure the A/C continued working properly and that we were satisfied with the outcome. That level of accountability and attention to detail is rare and speaks volumes about the pride he takes in his work. It is not often that you come across someone who combines strong technical knowledge with exceptional customer service and such a genuinely positive attitude. CJ made what could have been a frustrating situation much easier and gave us confidence that our concerns were being taken seriously. CJ is an outstanding representative of the maintenance team and absolutely deserves recognition for the service he provides. We are extremely grateful for his help and would gladly give him more than five stars if we could. Thank you, CJ, for consistently going above and beyond!

Mixed feelings about living here, going on almost 8 months now. Overall it’s a nice location and community, but the most disruptive and reoccurring issue is the amount of noise you will hear from the neighbor living above you. Something I would have appreciated learning about while researching where to live. The floors here are ridiculously thin and you will hear every footstep. More so if you happen to have someone above you that lacks the awareness or capability to walk lightly. It’s not just my specific unit as I can also hear tenants walking above the gym at the same audible levels. Have also overheard neighbors at the pool discussing the same grievances. Just low quality cheap construction, unfortunately. Also in the past month the fire alarms in the building have gone off numerous times for no reason. The sound is absurdly loud to the point of wondering if it’s causing hearing damage and also panic in some other residents. God forbid there was an actual fire, since we hear it so often and automatically assume it’s another false alarm. The move in experience was terrible overall with elevators not working and multiple issues with the unit that should have been addressed before anyone occupied it. On a positive note the two relatively small gyms are decent enough and the pool is spacious with good sunlight. Access to nearby parks and restaurants. The unit is spacious and has a nice layout, but the aforementioned issues unfortunately cannot be ignored.

I love living here but the lack of communication when it comes to our elevators being down or parking gates not working is an issue to me. It is an inconvenience and the lack transparency when items are not working is a problem for me. They will send an announcement when the pool is closed but when it comes to convenience our the residents, you don’t hear nothing and I called them to tell.

Just moved in and very happy to call Brookleigh Flats home. Jimmy and CJ went above and beyond - very responsive and welcoming. I really appreciate all of their help!