Trace Midtown Apartments

Nice rooms with high ceilings, amazing location with cvs, grocery store and MARTA within a couple of blocks, bike storage, great amenities, rooftop deck, 10 min walk to Piedmont Park; staff is super friendly and helpful, maintenance timely and professional

I want to give a special shout-out to Cedric and his maintenance team. Cedric installed my door camera in less than 24 hours, resolved an appliance issue within about 24 hours, and completed several paint touch-ups just as quickly. Because I work locum assignments and travel frequently, I have lived in apartment communities in multiple states and have dealt with many different maintenance teams. Cedric and his team are, by far, the best I have encountered. They are responsive, efficient, professional, and dependable. Their level of service is exceptional, and they truly deserve recognition for the outstanding work they do.

⭐ Pros: • Excellent Midtown location • Convenient for young professionals • Tuesday yoga classes was a nice amenity • Close to restaurants, work, and entertainment ⚠️ Cons: • Management changed multiple times • Staff can appear unprofessional and unresponsive / rude • Emails often go unanswered • Requests for assistance can feel like an inconvenience to staff • Gate is frequently broken despite being a gated community • Persistent fruit fly issues • Elevators are often out of service • Excessive noise from traffic and neighboring units • Conversations from neighboring apartments can sometimes be heard through the walls • Poor communication during fire alarms and emergency drills • Overall resident experience does not match luxury apartment expectations ! I have lived through multiple management changes at this property, including two during my residency. Unfortunately, the frequent turnover seems to have negatively impacted the resident experience. The biggest advantage of living here is the location. It’s in a prime area for young professionals and offers convenient access to work, dining, and entertainment. I also enjoyed the Tuesday yoga sessions, which were a nice community amenity. However, Midtown has no shortage of luxury apartment options, and this community would not be my first recommendation. The current management team often appears disengaged, and certain staff members have displayed a lack of professionalism in both their attitude and interactions with residents. When residents ask for assistance or raise concerns, the response can sometimes feel as though residents are inconveniencing the staff rather than receiving customer service. Communication is also a recurring issue, as emails frequently go unanswered. Noise is another significant concern. If you’re sensitive to noise, be prepared for constant disruptions not only from traffic but also from neighboring units. At times, conversations from nearby apartments can be heard clearly through the walls. I originally chose this community for its gated access, proximity to work, and convenience to friends. However, the gate is frequently broken, maintenance issues seem persistent, and recurring problems such as fruit flies have been frustrating to deal with. The elevators are often out of service, and when building alarms occur, residents are left uncertain whether they are real emergencies or routine drills until receiving communication much later. The leasing specials and pricing may seem attractive at first, but prospective residents should carefully consider the trade-offs. I would personally pay more to live in a community that offers stronger management, better communication, and a more professional and harmonious living environment. While this property has potential, there is significant room for improvement. Writing this because I feel like future residents deserve transparency and clarity.

Been here ~2 years. Will update if I move out. Overall, it’s overpriced, but a good experience. The downsides are minor, infrequent, and/or manageable Pros: -Balcony, really nice views -No bugs -Amenities are good (gym is good for an apartment, printer, working spaces, etc) -Location is great. Lots of food and some shopping nearby, rarely need to drive. Quick walk to North Ave MARTA. Nearby streets are mostly well lit and safe -Decent soundproofing between apartment walls -Maintenance is pretty quick -Leasing people are helpful Cons: -Lost/stolen package (prior to current management) -Rear vehicle exit is often broken, and we are no longer able to use it. So just one entrance/exit now. -Elevators go down occasionally. Never all at once though -El Valle and the 5th St + Peachtree intersection is loud -There’s almost no soundproofing between apartments and the hallways -No recycling

It’s not often that I am left speechless but the staff at Trace midtown definitely did for me. Keshyia, very knowledgeable and speaks with astounding confidence. She’s know her stuff through & through which makes things a lot easier. I also had the pleasure of speaking with the property manager, Aisha, she’s such a breath of fresh air. Knowledgeable, helpful and truly cares about her team and residents! Some things you just can’t fake, and they do it all with a smile on their face!Thank you ladies for such a great experience!