The Reef Student Living

Coming to the end of my 3rd and final year at the reef I can honestly say for the price its a good place to live. Close to FGCU, apartments seem to be well maintained, maintenance is usually prompt and helpful, and the front desk staff is friendly. HOWEVER there is a creep living here who asks women to watch him masturbate late at night, and security seemed unconcerned, throughout my time here the dryer has never been able to complete a load of laundry in one drying cycle despite the many many maintenance requests, and the valet trash service is a joke, inconsistent pick up times make it hard to know when to put trash out to avoid it being torn apart by crows.

I had an extremely disappointing experience with this apartment complex. Despite communicating with management for months regarding a serious family medical emergency and providing all requested documentation, I felt that my situation was handled with very little compassion or understanding. There were numerous emails, phone calls, and conversations trying to resolve the issue appropriately, yet I received inconsistent communication and little assistance. Even after vacating the unit and turning in the keys, the process continued to be stressful and frustrating. What was most upsetting was the lack of empathy shown during a difficult time when my family was dealing with a medical crisis. Residents deserve clear communication, professionalism, and a willingness to work through exceptional circumstances. Unfortunately, that was not my experience. I would strongly encourage anyone considering this property to carefully evaluate how management handles resident concerns and hardship situations before signing a lease.

Terrible

Horrible