The Terraces at Lake Mary

Liz is a great leasing agent! She answered all of our questions, was very helpful, and made the whole process easy and smooth. Such a great place to lease. Highly recommend working with her.

I’ve had the chance to interact with the management team at The Terrace at Lake Mary, and the assistant property manager Dante consistently stands out. I recently watched him work through a conflict with a resident, and what struck me wasn’t just that he was helpful, it was how he approached it. He was able to defuse the situation in a remarkably cogent and professional manner. While most treat complaints as interruptions, Dante used the opportunity to listen and rebuild trust. That is an important distinction, especially in a role where residents often feel like they’re talking to a system rather than a human being. You don’t see this level of care often in customer service these days; it’s refreshing and speaks volumes not only about management, but also about the culture in the community at large. If you’re considering living here, it’s worth knowing that the team includes people who, in the fullest sense, care.

Elizabeth is AMAZING. From the first tour to move-in, she was so helpful, patient, and genuinely kind. She answered all my questions, made the process super easy, and actually made apartment hunting feel… not stressful (which is rare lol). If you’re thinking about living here, ask for Elizabeth. She’s the best

The staff is so kind and professional. It feels safe and very family/community-oriented. Maintenance is literally top tier and works diligently and always so polite. They upkeep the grounds and I’m always proud to come home and enter my community. They also do food truck Wednesday’s and always have events at the office for most Holidays which is so thoughtful! This place is a hidden gem and I’m happy to be apart of it.

I’ve lived at Terraces of Lake Mary for some time now, and while the new management team has made some improvements, there are still major issues that need to be addressed. One of the biggest concerns is the overall cleanliness of the community. Garbage is often left outside at all hours, attracting pests and making the complex look unkempt. The breezeways are never cleaned, leading to dirt, debris, and trash piling up in front of tenants’ doors. Many residents also store random items outside their apartments, creating a cluttered and messy appearance. There are also hidden fees including common area electricity, base water fee then water fee, base sewer fee then sewer fee, trash then valet trash, pest control (who never comes out), service fee, etc. The buildings themselves are in poor condition and badly need to be repainted. Instead, the exteriors have turned green from neglect, with visible black mold in some areas. The staircases are covered in green slime, making them slippery and dangerous, while the railings are rusted and peeling. Security is another issue. The front gate is supposed to provide controlled access, but it most times is left open, leaving the property exposed. The business center is barely accessible, only open when staff is present, which is just two or three times a week, and even then, not all the equipment functions properly. Inside the apartments, not much has been updated in over 20 years. Fixtures, some appliances, and even the AC units are all outdated, with vents that have likely never been cleaned. Landscaping is also neglected, with the crew showing up maybe every two to three months, leaving the grounds looking poorly maintained. That said, there are some positives. The location is great, with easy access to shopping, dining, and major highways. The cost is reasonable compared to other communities in the area. It’s also mostly quiet, which is a big plus for those who prefer a peaceful living environment. Additionally, the maintenance team is fantastic—they are responsive, professional, and quick to resolve issues. The office staff has also improved, as they are much more helpful and communicative than before. Overall, while the Terraces of Lake Mary has some great advantages like its location, affordability, and quiet atmosphere, the lack of upkeep, cleanliness, and security issues hold it back from being a truly great place to live. Hopefully, management continues making improvements to bring the community up to its full potential.