Tanglewood Apartments

I just renewed my lease here. The management and maintenance teams have always been polite and helpful. The complex is safe and clean. I've enjoyed creating a home here for my family and me.

I lived here for a year. It’s a safe and convenient area that is very close to all your shopping needs. I would walk my dog every morning in the neighborhood next door and everyone was friendly. Apartment was clean and nice. Everybody kept to themselves and the staff was very friendly and helpful.

I just moved in to a lovely 2 bedroom, 2 bath apartment. It is clean, spacious, modern, and comfortable. There is plenty of parking close to the unit, and there is a lovely pool, laundry area (no coins, you use your phone which is great), and a cute 24 hour fitness room. I noticed there were plenty of electrical outlets throughout the apartment, 3 phone jacks and 3 cable jacks. The apartment already had an internet modem, so I just had to plug it in and log in through my internet provider and I was immediately online. There is also a Cox Communications hot spot available. The flooring is very nice and appears to be new. Kitchen appliances are up to date, and the HVAC unit and water heater look well maintained. They provide free AC filters in the office for monthly changes. There is a nicely sized outdoor patio and an extra storage closet outside the sliding glass door, as well as 2 electrical outlets on the patio, which is a great feature. There is a resident portal that is easy to navigate to set up rent payments and to submit any maintenance requests. They have pest control regularly and when I mentioned that my cat had an immune system issue, the office manager said she would reach out to the pest control team and get me a list of what they use so I could ask my vet if it was safe for her. I appreciated that extra effort! On a more personal note: The management staff helped me move in very quickly as I was without a working heater for 7 days during a freak Florida snow storm and freezing temperatures with no remedy in sight after my HVAC unit caught fire in the old apartment. Unfortunately, the old unit was so old (40+ years) that the maintenance team needed assistance to fix it, and the company they called out didn't know what to do either, lol. Anyway, when I reached out to Tanglewood, they quickly helped me through the move in process and within 3 days, I was here with an air mattress with my little kitty cat and a working heater! I cannot begin to tell you how safe and wonderful that made me feel. When I came in to the apartment for the first time that Saturday, there was a little gift bag, a bottle of water, and a welcome folder and I almost teared up. I even got a text from the office team on Saturday, when they were closed, to make sure everything was okay. I met the office staff and the maintenance team the following Tuesday, and they assured me they would never leave me in the type of situation I was left in with the old apartment complex. I was assured that this apartment complex was not one that changes ownership frequently, and that they are committed to keeping the apartments up to date and the residents safe. I will update this if there are any changes, but as of right now, I am so happy to be here. It is clean, quiet, peaceful, and I feel like the staff actually cares. Highly recommended!

Very nice neighborhood, I always felt safe. Ashley is a wonderful manager and was always very prompt and kind. Maintenance guys were very nice and always fast. Great place to live!

While living in Oklahoma, my husband and I were looking for a permanent residence in Pensacola and after what seemed like thousands of phone calls, we found Tanglewood Apartments. Jordan and Tiffany were wonderful to deal with and answered all our questions honestly and with full disclosure. They sent us pictures of the actual apartment we moved into because we were moving into it sight unseen. The neighborhood is quiet and safe and the complex is well maintained, from the clean laundry room and gym to the sparkling pool area and parking lot. Since we've been here we've had 1 maintenance issue which was dealt with promptly and professionally. Jordan and Tiffany are always cheerful and pleasant and a joy to speak to. Each residence has a Google portal to use to make rent payments and make any maintenance requests which is so much more efficient than getting to the leasing office and possibly having to wait before either paying rent or requesting maintenance. We have only been here for 2 months but love it! Highly recommend moving to Tanglewood!