Hacienda Club

Update: 3/9 I moved out on 2/27 and paid the no hassle move out cleaning of 475.00 for my one bedroom that’s me just wanting to be a good renter. I wouldn’t recommend this scam. Now I’m being asked to pay $518.00 because the stove has scratches that the cleaners they hired couldn’t clean when this was clearly a used stove to begin with. I would have cleaned my own stove instead of paying 475.00 I was told I should have marked this during the apartment inspection. This is my second year leasing here, and I wouldn’t do it again. While the maintenance team is great, the office staff is unorganized. I'm not sure if something has happened within the last year with staff. I was once accused of putting trash out early. When I explained it wasn’t me (I was out of town nor was it my door), the staff simply said, “We waived it for you this time,” without acknowledging they had the wrong apartment. Meanwhile, I regularly see others leaving trash out early—often the same apartments. Another issue I faced was a locked payment account. I was told it was due to a late water bill, despite the fact that I always pay my bills on time. I repeatedly asked them to review my account, but was initially blamed again. When someone finally looked into it, they realized it was due to a failure on their end to update a completed signature. I've also had water leaks from the apartment above mine—twice. Both times I had to live with industrial humidifiers for several days. I remained patient and understanding throughout. I believe that when a resident pays their bills on time and is respectful, they deserve to be treated with the same consideration. Unfortunately, that hasn't been my experience here.

I lived here for 8-9 months on a short term rental. I wouldn't do it again for various reasons. I will post the good and the bad below. I will update my review if the community makes right the issues I have had with my security deposit. Pros: 1. The area I was in inside the community was quiet and calm. Cons: 1. There is no gate to keep people out. There were multiple car break ins with damage to cars. 2. Apartment fixtures and paint to walls is cheap. Small sinks. Apartment claims to be "luxury" but is made with cheap materials. Looks nice initially, but after move in you'll notice the issues. 3. Office staff can be rude and dismissive at times. 4. The main issue I had, and the reason I am even making this review, is due to my security deposit. (read the other reviews here, I wish I would have). There are multiple fraudulent claims on it. They not only nickel and dime you on it, but make up damages to get more money out of you. They are trying to have me pay for a full floor replacement. The pictures they uploaded are inadequate and blurry. The "damages" to many of the areas cannot be made out to prove that there were any damages. This apartments reviews speak for themselves. If you value your money and peace. Stay away from Fort Family. This is by far the worst experience I have ever had renting from any apartment complex.

If I could give a NEGATIVE I would. We spent 3 years at this place in the 2 bed 2.5 bath with garage and when the lease was up we asked if they would offer specials like other properties were? Instead we were told to get a savings account and put money there to cover the extra rent. Christine is the RUDEST person I've ever dealt with and if Fort Family wants to survive they need to get rid of her! We've moved to E-Town in a brand new duplex paying less than what Hacienda wanted to charge us(for same 2/2 we just lost the 1/2 bath and the garage but gained a back yard). Miss the old crew who were personable and respectful and cared about the community and it's residents. Would NEVER recommend a Fort Family Property!!!!!

This is the view from my deck. The mold and dust from the building next door is deposited right in front of my deck. My grandson who has asthma has been to the doctor and last night we shipped him to relatives. We were promised tarp on our deck last month and it was up for 1/2 a day Picture attached was just taken. Brad, Maintenace director...no help. Christine regional manager said tough luck, if I don't like it I have 5 days to move out with no penalty.. We requested alternative housing...crickets. These people are stone cold; I highly suggest you look elsewhere for housing. I have a call in to Mr. Fort..President as well as Jody Mayer manager of all apartments. Let's see if they respond.

I’ve loved living at Hacienda Club. The amenities are great and well kept, along with friendly neighbors you may see out walking your dogs. I do wish residents took a bit more pride in this beautiful community and focused on picking up after their dogs a little more, but it’s not too bad. Management does have people clean up, just a shame they have to bare that responsibility. My only downside that keeps me from five stars is the above neighbors can often be very loud and rowdy, the floors either are thin or they are exceedingly walking on their heels where I can hear our ceiling fixtures rattle sometimes. Overall, the dog park, the pool, the gym, and the game room have been awesome to enjoy and truly feels like a luxury you’re getting your moneys worth with.