Village Place Apartment Homes

I like living here for the most part. The staff makes me want to stay but the policies are insane. Why increase my amenity fee to 90 dollars there is no difference to what was before. The locks are cool but what happens when I get locked in or out of my house 🤔 Now for the people...I love Luis he is so awesome and so happy he joined the team! I know when anything happens he is there to assure my apartment keeps running from dishwasher flying open to issues with my closet and washing machine. My house looks great thanks to him! Enrique has been so awesome since I moved in and quick and extremely friendly. Can always count on him for a friendly smile. And a random chat here and there is always appreciated 👏 I love Raysa and she has been awesome on atrending to my concerns whenever they arise. I love that about her. Her friendly demeanor really makes it easy to walk in and just say hey. Its neat to see raysa move from leasing agent when I signed on with her to property manager. 😀 I really miss Marsha and hope to see her more often as she is always so bright and happy everytime i see her. "The cutness" misses you! I love my building and where i live and enjoy living here!

Marsha, Was an excellent person to speak to today. Very knowledgeable. Very helpful.

I can only give this a 5 for Luise the Maintenence Manager. I have had a wobbly toilet and loose seat cover ever since I got this new toilet a couple of years ago. I was told previously by the maintenance mgrs they couldn't do a permanent fix, as the original company that sold Village Place the fixtures put it in wrong. Today Luise proved they were just lazy. We pay alot of money for what we get. I have been here 8 yrs and I could write a book on the issues. I stayed as it was close to my job and the cost to move and get in to a new apartment is too pricey. We have new management so let's see what they can do. June 13, 2026 new review for Louis/Maintenance Mgr Again he came to my rescue and fixed the slow drain to the bath tub and also added a new faucet and faucet head. In my 9 years he is the most professional employee I have had at Village Place.

If I could give 10 stars, I absolutely would! From the moment my husband and I walked into the office, we felt welcomed and at home. The entire staff created such a warm and inviting environment, but Chris truly went above and beyond throughout our entire move-in process. Chris was incredibly communicative, helpful, and responsive every step of the way. No matter how many questions we had, he always took the time to answer them and made sure we felt informed and comfortable. What impressed us the most was his dedication and genuine care. He even stayed after the office had closed to help ensure we were able to move in on time, which meant so much to us during such a stressful transition. Not only was he professional and knowledgeable, but he was also funny, kind, and made the entire experience enjoyable. It’s rare to find someone who truly cares about residents the way Chris does. We are so grateful for all of his help and all the staff who assisted our move to go as smoothly as possible. If you’re looking for a place where the staff genuinely cares and makes you feel like family, this is it. Thank you, Chris, for making our move-in experience smooth, stress-free, and memorable!

06/06/26: Things have improved; hoping it stays this way. 03/08/26: Management is trash. Additional photo added of the same stairwell that has yet to be cleaned over 1 month later. 02/14/2026: Conservice fees back to over $100 for a single occupant in a 1bdrm. Last month went up twenty, now another 20. A $40 increase in two months. 02/09/2026: Smartlock failed for 3rd time 01/28/2026: Photo added of a "completed" request to clean the stairwells. (Still exactly as filthy as of 02/14.) 01/26/2026: A direct quote from the property manager about the charges for water and sewage: "Although your individual water usage has not changed, the water bill is calculated based on the total usage of the entire building, not on individual units alone. Because of this, the amount can fluctuate from month to month depending on overall building usage." So there you have it. They will do nothing to protect you. They are also willfully withholding the total bill for the community. I can get this info...just saying. ------ Previous review: I've been here for 4 years and have seen the good and bad in how this place is managed and maintained, and can honestly say it is at an all-time low. Top reasons you should look anywhere else if you value your paycheck: 1. Management cherry picks the issues they feel like dealing with and largely ignore everything else. Reason being: 2. They cannot keep a consistent or sufficient maintenance staff so you never know who may be entering your apartment. Staff is also split between different properties and as a result basic upkeep is neglected until you complain. Example: Leaf-littered stairs that when it rains become extremely slippery. Residents have started keeping brooms in the breezeways to take care of it themselves because they know management won’t do it. 3. The dumpster is disgusting, and often overflowing, making it impossible to access the ancient and crumbling recycling bins, which are placed in the worst possible location. Because they chose to discontinue the valet trash service, there is now no single entity that can hold them accountable for this other than the residents, and we are not a priority. 4. They use a con service that is actually called "Conservice" for water and trash fees. These geniuses have come up with a formula that calculates what you owe based on the total usage in the community, not on your actual water usage. So all you need is one idiot that doesn't care and bang, your bill goes up. I currently pay more than people living in 3 bedroom homes pay, homes with lawns and plants that get watered on the regular. When I pressed the leasing office to get a copy of the total bill, I got a PDF of "the formula" and no further follow-up despite my pressing for the actual total. They are ripping everyone off, and know it. 5. They also recently installed “Smartlocks” throughout the community, which are failing in alarming numbers, all with the full knowledge of the leasing office. People are being locked both IN and OUT of their apartments. Maintenance has to break in the door to fix the issue, leaving compromised door jambs behind. This is not the fault of the overworked maintenance staff. They are doing what they need to in order to get people in and out of their apartments (which I still can’t believe is actually an issue!). The leasing office, despite being fully aware of this situation, followed up over a week later, and ONLY because I CC’d members of the Morgan family on the email. 6. They recently snuck in an increase to amenity fees, without notice, but have not actually added to or improved on the amenities we have. So, basically, a filthy, mismanaged mess run by people who care very little, if at all, about their residents, or about gouging them for phantom improvements. Don’t be fooled by the pretty bushes and front lawns if you come to visit…have a really good look around and you will see the numerous cracks. Or just do yourself an enormous favor and look elsewhere. In response to the "owner": You are aware of and continue to ignore all of the above.