Palm Isle Residences

If I could give 0 stars, I would. Let’s start with the basics: failed monthly pest control that you pay for, inconsistent trash pickup that you also pay for, and management that couldn’t care less once they have your rent. I’ve been waiting to leave this review because I wanted the facts to speak for themselves. Tracy, the property manager, is by far the most inconsiderate, rude, and disrespectful manager I’ve ever dealt with. She dismissed every concern we brought to her and acted like we didn’t know what we were talking about. During the 2025 cold front, our A/C unit cracked and leaked refrigerant, causing constant system failures. We submitted maintenance requests, but instead of fixing the actual problem, they kept messing with the breakers. When I told Tracy black mold was forming around our bedroom window, she brushed it off as “condensation.” That level of negligence is unacceptable when people’s health is involved. After doing my own research, I found out the tenant before us in Unit 1188 had to be moved because of the exact same mold issue. So this wasn’t new they already knew. Because they ignored our maintenance requests for so long, our personal property was damaged. Thankfully, our renters insurance covered the losses, but even the insurance company struggled to get in touch with the leasing office because nobody answers the phone. That’s how we won our claim. The only way to get anything done is to show up in person. Once they finally investigated, they discovered the A/C unit was cracked, then tried to blame us For misuse mind you we’re not HVAC professional so we don’t even know how to crack anything in an AC unit for refrigerant to leak out however use that excuse to enforced a non-renewal out of spite & Corporate backed Tracy the entire time. There’s a reason Monaco Isles had such a bad reputation before the property changed ownership and name. The management culture never changed. They only act concerned when someone leaves a public review. Don’t mistake damage control for genuine customer service. I’m posting photos because proof speaks louder than their responses. These pictures show what happens when maintenance requests are ignored until your belongings are ruined. Save yourself the money, stress, and headache. If you’re looking for a place that values its residents instead of just looking “luxury,” keep looking. I don’t care how they respond to this review because I’ve already lived the reality. The photos tell the truth. Trust me.

The apartment is great as well as the gym and pool area, the site is very peaceful and a great place to live in. The staff was very supporting.

Do not move here. I have submitted a total of 4 maintenance requests that have all gone completely unanswered. Better yet, not only did no one ever come, they have all been marked as completed and closed on the portal. This is truly unacceptable

If there are any negative stars I would give this place that , absolutely horrible. Pathetic management (Traci Jackson who is the property manager) is very rude ,unprofessional and has a very negative demeanor. I absolutely did not get a good customer service experience absolutely zero stars and completely unhelpful. Zero stars I repeat that! Having said that the maintenance staff is amazing and is from the old company(who owned this property in the past ) that the current property management company retrieved from , Roberto and team are phenomenal and absolutely one of the hardest working people on the property. Always on time , prompt and fix whatever is required . Dear senior leadership - I request you to have weekly/monthly training calls with your managers . They need to be trained how to be polite to start off , write proper emails where communication is done properly and not hiding or deferring from the matter which is being asked for. In a nutshell again CUSTOMER SERVICE GOES A LONG WAY ! So please initiate the required trainings for your staff at this property ! The management needs to hire better professionals in order for them to attract and keep good tenants who are responsible and respectful . The most simple things at this property needs to be taken care of , all because of the unprofessional management . Traci Jackson I hope you read this and try to change your attitude and professionalism towards customer service.

Update: hilarious that they responded to this review but never once responded to any of my numerous emails. The only version of "communication" they send are blast emails - they will not answer your calls or emails and if you talk to them in person (if you're lucky enough to catch them in the office), they are rude with a "it's my way or the highway" attitude. The only thing management here cares about is making their own lives easier and being petty towards residents who dare demand respect and *advanced* communication. Traci Jackson and her staff illegally retaliate against their tenants. My household left negative google reviews and Ms. Jackson refused to renew our lease in retaliation of the negative reviews. Her retaliation is in violation of 83.64, Florida Statues. All we asked for was advanced communication (for example, telling us in advance that the gym will be closed) and general respect. For the record, we never recieved a single notice that we violated any term or condition of our lease. Be warned if you live here, they do not care about the residents at all. Your calls and emails will be ignored and if you dare to speak out on a public forum, they will refuse to renew your lease. Horrible.