If you need to cancel your reservation, please apply within 14 days after the deposit is paid, otherwise the deposit cannot be refunded.
• Cancel 4 weeks prior to check in - receive refund. £260 penalty fee applies.
• Cancel 0-4 weeks prior to check in - no refund made.
• Due to Covid-19 - Change your arrival date up to 2 weeks prior to your check in date – no penalty fee applies*
*2 weeks prior to arrival, you cannot cancel your booking but you can change your arrival date
** if circumstances don’t allow you to travel or your institution is cancelling or moving your study program online. You will need to provide us with evidence in writing to email@example.com, the following is accepted:
• Travel restrictions/warnings to the UK or Ireland due to Covid-19
• Cancelled flights due to Covid-19
• letter from your school delaying your course due to Covid-19
• letter from your school moving your course online (even if optional)
** New check in date has to be within the year of 2021，room type and residence will be subject to availability
Terms and Conditions:
• This policy applies for new bookings only – received from 20th November 2020 until 31st January 2021
• After this date, original cancellation and booking policy applies
• This policy applies for check in dates until 28th February 2021