Cancelling with at least 30 days’ written notice before the start date
(a) You can cancel your Residential Tenancy Agreement or Occupancy Agreement (Agreement) if you provide us with written notice at least 30 days’ prior to the Agreement start date.
(b) You will be entitled to get a full refund of your deposit if you have provided us with written notice at least 30 days’ prior to the Agreement start date.
Cancelling with less than 30 days’ written notice before the start date
(a) If you request to cancel your Agreement less than 30 days before the Agreement start date, we will cancel your Agreement.
(b) However, you will not be entitled to receive a refund of your deposit unless you can provide written evidence to The Switch that your cancellation is due to one or more of the following circumstances:
(i) your Australian visa application was rejected;
(ii) your Australian university place offer was withdrawn; or
(iii) your employment was terminated by your employer before the Agreement start date.
Cancelling due to COVID-19 travel restrictions
If you wish to cancel your Agreement due to international or interstate COVID-19 travel restrictions, you will be entitled to a full refund of your deposit provided that you have given written notice of the cancellation of your Agreement to The Switch team by email prior to the start date of your Agreement. Your written notice must include details of the relevant COVID-19 travel restriction(s), which we must be able to verify.