Peace of Mind at Urbanest
We understand that students have lots of important things to focus on, so especially during these
uncertain times, Urbanest are here to help make life less stressful. We have put together a deferral and
cancellation policy for new bookings commencing in Semester 1, 2021 that provides flexibility if you
are impacted by COVID-19. This means you can secure your new home now, with peace of mind that
you can change or cancel your new booking without any financial impact*.
DEFERRAL
If you have a booking and are not able in arrive to Australia for Semester 1, 2021 due to COVID-19,
you can defer your contract to Semester 2, 2021. The same terms of the original booking will be carried
forward to the Semester 2, 2021 booking, including the type of room you booked and even the same
weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.
CANCELLATION
If you need to cancel your booking with us for one of the reasons detailed below, all you need to
do is email us no less than 14 days prior to your contract start date and we will cancel your booking
and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are
impacted by any of the below reasons, all you need to do is provide supporting documentation.
VISA DENIED
If your visa application is rejected or the visa centre remains closed in your respective country.
FLIGHT CANCELLATION/TRAVEL BAN
If your scheduled flight is cancelled and an alternative flight is not available, or if there is a travel
ban preventing travel from your country of origin or a travel ban in Australia preventing you from
arriving in the country.
INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not
offer face-to-face learning.
Let us help you plan your bright future with us at Urbanest.
*Our above Deferral and Cancellation Policy is only available to new students with a booking
commencing in Semester 1, 2021 and who have have not previously stayed with us at one of our Scape
Group properties. Please note that once your contract commences this policy no longer applies. This
policy relates to individual bookings only; group bookings are not subject to the same terms and
conditions.
Should you need to delay your arrival by more than 14 days, we may need to relocate your booking to
an alternative property within The Scape Group portfolio. This will be in close proximity to your current
building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour
the same room type and weekly rental rate.
Urbanest 安心政策
我们知道学生有很多重要事情要处理，尤其是在当前不确定时期。 Urbanest制定了 2021年新预订
的 延期及取消政策为学生减压。如您受到COVID-19 (新冠肺炎)影响，此政策将为您提供更大的灵
活 性。新政策意味着您可以即时安心预订，可更改或取消预订，而不会造成经济负担。
延期
如您已经预订2021年第1学期，并因COVID-19 (新冠肺炎)而无法在2021年第1学期抵达澳大利亚，
则可将合同推迟到2021年第2学期。合同内的所有条款将会保留，并延续到2021年第2学期，包括
您预订的房间类型，甚至每周的租金，均与2021年第1学期的合同一致。请注意：如合约推迟至
2022年第1学期，每周租金可能有所改变。
取消
如您基于以下详述的原因之一而需要取消，您必须在合同开始日期的14天前以电子邮件方式通知我
们，我 们将取消您的预订并全额退款。如您受到以下任何原因影响，我们将提供灵活的政策为您推
迟或取消 预订，您只需提供相关文件支持。
签证被拒
如您的签证申请被拒绝或您所在国家/地区的签证中心关闭。
航班取消/旅行禁令
如您预订的航班被取消并且没有任何替代航班，或者您的原籍国或澳大利亚有旅行禁令，导致您无
法抵澳。
大学/院校延迟开学日期
如您就读课程的开始日期推迟到以后的日期或学期，或者大学不提供面对面的教学。
让我们为您排忧解难，助您在Urbanest安心规划未来。
*我们上述的延期和取消政策仅适用于2021年第一学期新预订且以前从未在Scape Group任何公寓
居住。请注意，合同日期开始后，该政策将不再适用。此政策仅适用于个人预订，团体预订不受相
同的 条款和条件约束。
如果您需要将抵达时间延迟14天以上，我们可能需要将您的预订移至Scape Group名下其他公寓。
所选公寓将非常靠近您预定的公寓。 不用担心，我们一定会与您联系，告知您任何变动，并将选择
相同的房型以及维持原周租金。
^中文译本仅供参考，文意如与英文原文有歧义，概以英文本为准。
