Flats on Chapel

Flats on Chapel has been a wonderful experience. The management, Nadja, was attentive, kind, and so helpful through my leasing and move. Crystal is such a sweet soul to work with in person and on the phone. Flats are extremely blessed to also have Martin and John on their maintenance team. They were informative, quick, and friendly. With my move in, I submitted several maintenance requests, and every single one of them were completed within 24 hours. Each individual working here is kind, gracious, and professional. I recommend Flats on Chapel to everyone.

The apartment itself is nice. The community is quiet. Maintenance requests are completed in timely a manner. The place is now under new ownership. The prices of rent and amenities have increased. (more than doubling for amenities) They have been updating the place… These updates are nice but inconvenient. The material takes up the already limited guest parking leaving us with next to no place to park as they paint. I’ve had multiple nails in my tires and paint on my car from when they were painting the carports. Luckily I saw it right away and was able to get it off. The landscapers leave the property looking nice but sometimes skip the play ground leaving weeds as tall as my knee caps (tho to be fair, it doesn’t take long for them to get that way). The playground gate is still broken and the spring toys there have been removed leaving behind cement blocks with bolts sticking out of them. Not sure if they’ll replace them, remove the blocks or leave it as is. The playground has been repainted including the metal stairs to the slide which gets too hot under the sun. It contains a slide, seesaw, a pull up bar, and swings. (Smilar to the black metal doors to the apartments that have burned my kiddos a few times) The top manager in the back office (blonde) is polite, direct, and effective. The other manager, Crystal, however, has been incredibly passive aggressive every time I’ve had to deal with her. She’s also been flat out rude to maintenance staff in front of me a few times when they came into the office and asked her questions. This normally doesn’t bother me so much as she usually still fixes the issue. During my last experience with her, she was dismissive saying there is no issue because she couldn’t see it on her end, kept interrupting me, and claimed the problem I had with the app was a “personal issue” (the app won’t let me update the phone number through which I receive texts such as the OTP.) When I was visibly annoyed, though still vocally polite, at the fact that she kept cutting me off. She asked me if I was upset. I said “I’m a little irritated, that’s all” she asked “at me? I’m trying to help you” I said “ I do need help, however you have interrupted me multiple times while I tried to explain the problem, wouldn’t let me show you what the problem is, and told me it was a personal issue. You can’t help me with a problem you won’t listen to.” She then stated that she doesn’t have to help me with “personal issues” then proceeded to let me know that she’d “put this in the file” and did not solve the issue. I’m paying more for less. In conclusion: the place is great as remodeling will eventually end. Maintenance works well. The office staff is hit or miss depending on which staff member is available to you. Happy apartment hunting!