Rivercrest

If I could give zero stars I would. My experience with Rachel/Raquel and Ally was extremely disappointing. I felt that their behavior was discriminatory and unprofessional. Despite providing pay stubs, they called my workplace to “verify” my income, then falsely claimed I lied about my job and said I worked in public transportation—when I am in fact a licensed attorney. They were openly hostile throughout the process, refused to expedite anything, and it took nearly three weeks just to apply for one unit. Overall, the treatment felt unfair and unnecessary.

This is the third apartment residence we have leased in the past 3 years in Waco. The leasing of the apartment and move-in was seamless compared to others in the area. Upon moving in, we did have 2 - 3 items that needed minor attention. The apartment manager took note of the items and had corrections made the next morning, at our time of convenance. The maintenance staff was very professional. We are very happy with the property and staff!

Can only speak for me and my wife’s experience. Maintenance is 10/10, though the app that is used to submit service requests could be a bit better (that is not a critique of the apartment but the app developer) the maintenance team is fast. Example: dishwasher element went out, we noticed it at 9pm on a Sunday, Monday morning at 9:45am maintenance inspected, put in an order for the new part to arrive. Leasing Office is 9/10: sometimes I have an issue with getting replies to emails on simple questions, but questions regarding the lease have been answered quickly (within 24 hours). Location is 10/10: for us it was perfect, I work from home wife attended Baylor. Perfect walking distance for her classes. Noise Levels are 8.7/10: we face La Salle, though there is a Baylor storage and equipment shop behind us, noises are low and go unnoticed. You’ll hear sirens that go by, but nothing that’ll wake you during sleep. Regarding neighbors I’m sure this will vary, we don’t hear ours. That’s our experience. We are on the top floor however. Electric Usage (can’t really rate it as every building is different) our 1 bedroom is $40 to $140 per month. Only 3 months hit the high end during the summer. Price 8.98/10: There’s cheaper, there are different locations, there are more modern. But when it comes down to it, you want your apartment to just work, and this one does for us. Mail is 9.5/10: They recently installed a Luxar package system, great for the big packages. Older postal setup, but it works well. Pool house and Grills 6/10: pool is great, not deep, hot tub is really just a super big warm tub, grills work 50% of the time for me. You may get different results as I’ve used those amenities 20 times out during first year here. (For those opting for units without in unit laundry) the apartment has an external management company oversee the laundry units which do use quarters to operate. There is a separate app to submit repairs for those machines. We had some issues with these machines during the first 3 months, but they have worked pretty well since then. We wish the Rivercrest would take this in-house, install 4 of each unit, and allow hot water instead of just cold washes. 6/10 only for units without laundry in them. Hope this review helps whoever is searching.