Hillside Apartments

Bad vibes the second I walked in the office

I would never recommend Hillside Ranch Apartments to anyone. Out of the five different places I’ve lived, this has been by far the worst experience overall. The only positive thing I can honestly say is that I liked my actual apartment. Unfortunately, that’s where the good ends. The biggest problem is the front office staff. While they will answer the phone and respond, they are not helpful when it comes to actually solving problems. Any time I had an important concern, I was met with attitude, dismissiveness, or outright rudeness. Instead of trying to help residents, it often felt like they were inconvenienced by having to do their jobs. There was very little empathy, understanding, or effort to resolve issues in a fair or respectful way. They do host resident events, which may make the property look good on the surface, but those events don’t make up for how poorly residents are treated when it comes to things that actually matter. It feels like a lot of effort goes into appearances rather than genuinely caring about the people who live here. To be clear, maintenance was not the issue. Maintenance staff were consistently kind, professional, and helpful, and they did their best whenever something needed to be fixed. Unfortunately, even great maintenance can’t make up for an awful front office experience, and the front office is what truly made living here miserable. This place had potential, but management completely ruined it. I’ve lived in several different apartment communities, and none have left such a negative impression. Save yourself the stress and frustration and live somewhere where the staff actually treats residents with basic respect. Hillside Ranch is not worth it.

Awful services.

A decent place to live with decent people, but they have too many hidden fees. My rent was $865/month and I was charged much more than that due to other fees. Also, when I moved out, they told me some bullcrap about a "parking sticker" that I got at the beginning of the year, even though I don't drive and don't have a car, but they still wanted to charge me $75 for "losing it". And even after I moved out completely, I'm still getting charged for things that weren't my fault. I wouldn't lease again, even if it is closer to the university. Shame.

The maintenance guys here are angels and have helped me so much over the three years I’ve lived here…. But the front office people…. They have been consistently rude and unhelpful. They have the craziest attitudes and treat you like you just wandered in off the street. Literally as if you’re dealing with brandy melville employees except only they look different