River House Apartments

My wife and I lived at River House for about 9 months. The complex itself had some nice amenities like the pool, the location is obviously great, etc. But they suffered from massive staff turnover, presumably because it was such a toxic work environment. None of the staff enjoyed working for the company there, and it often showed in how slow they were to get anything done. The MOST concerning aspect of River House is how the fleece you of your money when you end your lease. We had three separate maintenance requests that were never resolved, including a blind on a window that kept breaking, and we kept fixing it because River House maintenance would never come and actually repair it. Then when we moved out, and the blinds still hadn't been repaired, they had the nerve to bill us $253 for the blind repair. On top of that, we kept a very clean apartment with only a few picture hanging holes on the wall. The entire apartment was cleaned by professional cleaners upon move out. Despite this, they charged us $53 for "refregerator cleaning", and $460 to "paint the entire apartment". My recommendation is to never sign a lease there, and if you have to, then to check the fine print closely and add more detail on what "move out status" needs to look like. Otherwise they will charge you exhorbitant fees to relist the apartment. Never ever sign a lease with them. THere are much better apartments in the area with more friendly staff, and a bunch better customer service experience overall.

Stay Away unless you like surprise fees mid lease, no response from the front office, and your work orders closed before the work is done…Avita Property Mgmt, who has miserable reviews to begin with and has a terrible reputation recently took over the property. This has been an unmitigated disaster and community destroying change. The resident app doesn’t work which means you can only call an AI asst after hours that doesn’t relay messages to the front office. They are going to start charging an additional $30 or more for parking mid lease, moving to valet trash (which is a stink disaster and not upscale at all if you haven’t experienced it), and the property manager will do her best to minimize and evade the your habitability issues with your apartment to avoid being at fault. Great location, used to be a decent price, but like everything else the cost for what you get is going down and down. Not only that but it’s pretty filthy around the grounds.