Remington Ranch Apartments

Good place so far. Until I read the post and saw the videos of the management staff calling out a video of a new resident for something going on in office. Where they gave out the residents full name, apartment number, phone number, and email. They even posted security footage. They took down the post from instagram already. But after hearing all of that i feel like everyone should walk on egg shells cause you don’t know what they will do. They say this is a smoke free community and they make you sign a form that says manager will evict you in 24hrs if caught smoking. But i have seen maintenance and residents smoke here all the time. Parking is tough you do have to get here early to get a good spot.

Moved in here in June. Upon move in the management lied to us about multiple things to get us to move in, like upgrades, discounted rent, and certain appliances. After signing all papers and paying all fees we were declined those things which was the only reason we had moved in. Management was no help, if they feel like saying no which they did, they’ll say no and say sorry you signed a lease and admit to being told false information. On top of that all out packages were stolen for the first 2 weeks of living there because they never updated there system and they gave the last tenant all our codes to get our packages with, personal belongings, jewelry, clothes, tons of things. And management admitted they know who took them, how they took them, and declined to check camera footage or help law enforcement in this matter. At the end of the day we were out thousands of dollars because they couldn’t properly do what they were paid to do. After months of talking to them they said they’d cut our lease short to 6 months and of course we took it. In those 6 months I put more work orders in than I can count. Old dishwasher broke every time they’d come “fix it”, ac won’t go below 72 and they can’t do anything, and when we moved in every door had holes in them, big gashes through the doors that someone threw paint on, and that alone to get replaced took them 4 months. 4 months after knowing about it since move in day. Refrigerator leaked the whole 6 months puddles of water into the kitchen everyday and right after they fixed it it’d go back to being broken. Roaches that they can’t seem to get rid of and If you are thinking of moving here, just don’t. It’s plain and simple. You would think when your paying $2k a month for a 3 bd apartment with old and broken appliances they’d try and help, show some remorse, or do anything for that matter but here, they won’t. They will say to you what they did to me word for word which was “you signed a legal binding document”. Upon move out they charged us $400 in fees. We left the place cleaner than when we received it and in better condition too seeing as all the holes were fixed after months of them being there. Me and my spouse deep cleaned bathrooms, rooms, cleaned the hell out of that place and they still stole our deposit and charged us false fees that they wanted to make up. None of the managers there are professional, once you at one thing they don’t like they feel entitled to not need to talk to you even though you are the resident. This place is a scam, it’s overpriced for cheap broken apartments that maintenance does a horrible job at maintaining. If you want good customer service you would have better luck going to literally any other property than talking to anybody at this establishment. Save your money, save your time, and don’t make the same mistake we made… living here.

I don’t like to be the type of person that leaves a review for things I never actually experienced but I think a leasing offices activities are a great example of how management will be at an apartment complex. We had an appointment scheduled at Remington Ranch and when we arrived there was a very poorly set up “we will be back clock” that indicated the office would not reopen until 45 minutes after our appointment time. We waited 30 minutes before leaving disappointed that we were not able to receive a tour for one of our top pick apartments. Why bother scheduling an appointment when our time is not respected. Glad we got an instant view of how poor management would be here before we bothered wasting time with touring, applications, and anything related to moving in here.