Paseo Residences at Eilan

I honestly don’t even know where to start with this review because my experience here has been extremely disappointing. The lack of communication and the level of aggression I’ve received from staff has been completely unprofessional. For a place that people call home, the way residents are treated is unacceptable. There were multiple times where I had to call the office over and over again just to get a response. I’m talking about calling 20 times with no answer, only to physically go to the office and see employees sitting there. That kind of disregard for residents’ concerns is frustrating and shows a lack of respect. One of the most shocking moments was witnessing a patrol officer urinating right in front of me and my girlfriend near the clubhouse. That is something I never expected to see at a place that is supposed to be professionally managed. On top of that, there were ongoing issues with roaches in the apartment. This was my first real apartment, so I expected at least a basic level of cleanliness, professionalism, and support from management. Unfortunately, I got a very toxic staff mind u they sit up there vaping all day which I have recorded ! I have everything recorded down to my now friends who live there saying my unit was trash from the jump !

➡️Great Community, Toxic Management: A 4-Year Resident’s Warning I have lived here since 2021, and while I have loved the community I’ve built, I can no longer stay silent about the management. The only thing I will truly miss when my lease is up this fall are the wonderful friends I’ve made, my funny neighbors, and getting to know everyone’s dogs over these past four beautiful years. Unfortunately, the revolving door of management—nearly a new team every other year—has made living here a source of immense stress. ➡️Management Retaliation & Safety My recent experiences have been alarming. When i saw they charged me a 800 water bill, management offered zero assistance just false promises and lack of communication within their staff . Instead of helping, they have been dismissive and even accusatory toward me. Most shockingly, I was issued a formal lease violation simply for sending a critical, constructive email regarding building issues. It is clear they would rather "portray me" negatively than investigate legitimate problems, despite my 11-hour work shifts proving I am rarely even on-site. ➡️ Hidden Fees & Billing Inconsistencies While the base rent appears fair, the mandatory "add-ons" are excessive: • Cable/Wi-Fi: A mandatory $80 Spectrum fee, even if you prefer another provider. • Parking: I am charged $30 a month for parking despite the fact that I do not own a vehicle. • Trash: Fees total $50/month ($30 for garbage + $20 valet). Despite this high cost, the service is unreliable, rarely picking up more than twice a week. Maintenance & Future Outlook Because the trash service is so inconsistent, the trash rooms and storage areas are constantly overflowing with cardboard boxes from new move-ins, often blocking the chutes. Furthermore, prospective residents should know that 300 additional units are being built across from the Paseo apartments. Once completed, the traffic and congestion in this immediate area will be miserable. Between the billing errors (including a major water bill miscalculation last year) and the psychological toll of management’s hostility, I can no longer recommend this complex. ➡️Resource for Residents: If you are facing harassment or psychological distress due to management in Texas, please report them to the Texas Department of Housing and Community Affairs (TDHCA) or contact Texas Law Help for tenant rights advocacy. I understand. Being Black means. I have to be subject to racist treatment, but as a child of God. Even I know when Foul play is being put against me, even though I’m being honest, I pay my rent, but yet they like to treat me like I’m less than. Good Luck! I attached the photos of what our new resident who moved in our floor did to our trash shoot…sad but true

I’ve lived at The Paseo at Elian for over three years, and while I’ve always loved the property itself, I’ve had ongoing challenges with management over the years. Repairs often took far too long, communication was difficult, and I experienced these same issues across multiple management and front office teams as the property changed hands. Because of those past experiences, when I recently faced another major issue, I came into the situation already frustrated. I’ll be honest—I was carrying a lot of built-up frustration from years of feeling unheard, and I may have let that come through more strongly than intended. What truly stood out, though, was how different this experience was under Heather, the current property manager. Instead of ignoring my concerns or responding defensively, Heather took the time to genuinely listen. She treated me with respect, acknowledged why I was upset, and worked hard to find solutions and compromises that were fair and reasonable for everyone involved. Her approach made a real difference. She showed empathy and professionalism, even recognizing that my frustration stemmed from long-standing issues that existed before her time. That level of understanding and care is not something you come across often, and it meant a great deal to me. I sincerely appreciate Heather’s leadership and the way she handled a difficult situation with patience and kindness. She’s made me feel more confident about the direction this property is headed, and I truly believe she is a strong asset to The Paseo at Elian

My experience living here has been nothing short of excellent. I’ve been a resident for about three years and have had virtually no issues. What stands out most is the outstanding maintenance team. Whether it’s something as simple as replacing a lightbulb or more complex work like servicing the AC, they consistently respond and show up usually within 24 hours AT MOST 48 hours. One memorable example was when our AC went out around 11 p.m. on a Sunday in the middle of July and maintenance arrived and resolved the issue within an hour. Their reliability and dedication truly set this place apart for me when compared to other places I've rented. I also want to recognize the exceptional care and customer service provided by Gabriel Rodriguez. He is genuinely one of the kindest and most professional individuals I’ve ever had the pleasure of interacting with. His dedication, along with the outstanding maintenance staff, is one of the primary reasons my wife continue to rent here. Their consistent reliability and genuine concern for residents make this place feel truly special.

I want to give a huge thank-you to Preston, Amy, and the new property manager for their outstanding professionalism and kindness. They’ve all gone above and beyond to make my experience here exceptional. From helping me get everything taken care of for my new apartment to assisting with my transfer to another unit, they’ve always been on point — friendly, responsive, and incredibly helpful every step of the way. The new property manager is amazing — she genuinely cares about the residents and makes sure everything runs smoothly. Truly a great team — I appreciate all their help and couldn’t ask for better service!