Oak Terrace

First of all I wanted to say i enjoyed my entire 12 months staying here and planning to renew for another 12 months here is why Fantastic Maintenance! Outstanding office workers! Quiet complex near everything San Antonio has to offer. Kind neighbors. The manager iris is a very helpful and kind lady! this being my first apartment I’m not disappointed at all , clear to say very happy resident!

Renter beware! I lived here for just over 3 years (February 2022 - March 2025). This was my first apartment so I was not sure what I was getting myself into and wish I had done more research. It did not seem too terrible until the complex was taken over by Willowbridge. I had roaches from the day I moved in to my apartment - both the German little roaches and the bigger ones on occasion. My dog and cat, despite being on flea treatments, also had fleas it felt like 90% of the year. I only seemed to be able to get rid of them for maybe 4-5 weeks at a time and then would have an infestation again. When asked about indoor treatment since I paid a monthly pest control fee, I was told it would be an additional fee and I would have to stay out of the apartment with the dog and cat for at least 8 hours. Since moving, I have not had any issues. Multiple cabinets and cupboards did not close correctly from the day I moved in until the day I moved out. The linen closet in the hallway was never able to be fully shut. There was water damage under the kitchen sink. The cupboards under the sink in the second bathroom did not close correctly. A pipe burst in my kitchen and when trying to wash dishes, was leaking into my downstairs neighbors apartment. Almost every single wall plug was loose. I lost frozen meat 2 or 3 times from the plug falling out of the wall while I was at work. I had planned to move when my lease was up in March 2024. In December 2023, I received an offer from Oak Terrace to renew for $759 per month. I electronically signed the renewal offer. On 1/18/24, when I questioned why the new lease agreement not only reflected a larger rent payment than what I had been paying and not the $759, but also reflected an increased pet rent for my dog and cat (who are emotional support animals - verified by a letter from my primary care physician). The excuse I received was "We are not sure how the system generated that one but we had to void due to amount and dates were not approved." Throughout my last lease, they also tried to charge me pet rent multiple times because the site they use, Petscreening.com, did not think that my signed letter from my primary care physician was acceptable enough. The A/C in my unit went out multiple times - I am not sure how many times but once was for long enough that they had to install a window unit in my living room. It normally happened when I was at work so would not be home until 6-6:30 in the evening and the apartment would be 85*+. I would put in a request that night and would not see maintenance until the next day or sometimes even 2 days after I put in the request. My dog and cat were consistently left in the apartment (with windows opens, fans on and thankfully they were smart enough to stay in the breeze) for hours on end, even when requests were marked as urgent. Not necessarily the apartment's fault but in the 3 years of living there in a middle, 2nd floor apartment, I had multiple sets of noisy neighbors on both sides. Not regular people moving around, "get over it, you live in an apartment" noise. This was, what sounded like, things being hit or kicked into the wall, running something hard up and down the shared bedroom wall, loud music to the point I could Shazam a song and it would let me know what they were playing. And most of this happened between the hours of 11 pm - 2 am. Outside contractors hired by the apartment would use my paid for, designated parking spot.