Flats at Big Tex

I’ve enjoyed living here at The Flats at Big Tex but ever since they installed the new system with Brivo Pass, the app used to enter through gates and buildings, I sometimes regret my move. I’m not sure if it’s just me but i find the system and app so faulty. Ever since it’s been installed, i have not been able to enter into the clubhouse. Going to the gym, i get a 50/50 chance on whether it’ll open or not. To enter in through the gates for the buildings, i just end up using the guest pass on ButterflyMX. I’m not sure why this was even installed in the first place because if the reason is to get rid of the key fobs, it’s pointless if I’m still using the fob to open my apartment door. I’ve been having issues with this ever since it was installed which has been months now. I thought by now it would be better but just now i tried going in the club house and i just kept getting a “failed to unlock” message everytime. I had to walk away. I need to know if this is just user error or a shotty system. This has been such an inconvenience.

I moved into this complex approximately 3 weeks ago and in that short period of time I have put in three work order requests. One for my kitchen range not functioning, a leaky bathroom pipe and backsplash light which still does not function. Two stolen packages with no possible resolution. On several occasions I have gone into the elevator with a large puddle of urine inside. The carriers consistently leave packages in disarray in the mail room which is not locked and subject to theft. I had two packages just left haphazardly in the mail room, which were stolen. The third was left outside in a corner despite clear directions to be sent upstairs to the residence, this cost me additional money to rent a hand truck to get it up to my residence. This could be remedied through enforcement of the rules, utilizing the locking mechanism on the door or courtesy patrol or even a video camera to deter thieves. I expected to reside alongside other young professionals and mature persons. It is quite loud in my unit due to my location in the front and neighbors. I would highly recommend anyone who is considering staying on the property to review the surrounding areas. Acero offers modern amenities, larger units, and security at a better price which are five minutes away. There are several homes for rent which offers privacy, less noise and reduced foot/vehicular traffic. The property is charming and in a great location to easily access numerous locations, to include the onsite restaurant. Those amenities and the modern layout are what attracted me to the property.