Encore SoFlo

I rarely leave negative reviews, but after dealing with this situation for over a year, prospective residents deserve to know what my experience has been. I cant upload the videos but the rainfall sound from the leak is incredible it sounds like a waterfall and looks like a waterfall in my living room I first reported recurring water intrusion in my apartment in December 2024. Since then, every significant rain event has resulted in additional leaking. The problem has progressed to more mold growth, expanding areas of discoloration, and even portions of my ceiling falling. Despite the ongoing nature of the issue, I have not been informed that mold testing, moisture testing, or remediation has been performed. I have documented the progression with photos, videos, and email correspondence. Rather than providing a timeline for a permanent repair, management recently informed me that the source of the issue has still not been identified and that it may take an extended period to resolve. Their proposed solution was to release me from my lease. As a resident who has consistently paid rent on time, cooperated and been patient, and communicated concerns professionally, this response has been extremely disappointing. I am currently pregnant and have continued living in a unit affected by recurring water intrusion while trying to work with management toward a solution. What concerns me most is not just the condition itself, but the lack of meaningful resolution after months of reports and documentation. Residents should not have to manage recurring leaks, monitor growing mold concerns, or worry about portions of their ceiling falling while waiting indefinitely for answers. I am still hopeful that corporate leadership will review this matter and work toward a fair resolution. Until then, I encourage anyone considering this property to ask detailed questions about maintenance response times, water intrusion procedures, and how unresolved habitability concerns are handled. **Update May 29th,2026 ** After escalating my concerns to regional management, I was hopeful that my situation would be reviewed more carefully. During my conversation with the Regional Manager, I explained that I am pregnant, that I have concerns about remaining in an apartment with ongoing water intrusion issues, mold concerns, ceiling damage, and upcoming demolition work, and that I was seeking a transfer accommodation based on my specific needs, including proximity to the garage due to health-related concerns. I had already declined Unit 2055 multiple times because it does not meet those needs and is located farther from the garage than I can reasonably accommodate. During our conversation, I was told additional units would be reviewed and my circumstances would be taken into consideration. However, the only one-bedroom option ultimately offered was the same unit I had already declined multiple times. Management is now planning to open ceilings and walls in my apartment as part of an extensive leak investigation. Despite my concerns about living in the unit during demolition and repair work, I have received a response telling me to cooperate and that I am expected to stay during the process to fix it and it all feels retaliatory because I called the city of San Antonio development services to look at the leak. I am disappointed that my requests for a reasonable accommodation and alternative options have not been meaningfully addressed. I am continuing to document the situation and seek a resolution.

Very nice place! The office staff is amazing—Krystal was great and very knowledgeable. Didn’t meet the manager, but the rest of the team was fantastic. Moving in soon!

Great experience with the manager Ashlie and leasing team. Walked me through everything in the property from amenities to services. Beautiful property and located next to everything you need. Looking for an apartment that has excellent customer and this is the one!

I recently had the opportunity to visit this apartment complex, and overall, I was very impressed with the experience. One of the first things that stood out to me was the cleanliness of the corridors and common areas. The hallways were well-maintained, free of clutter, and had a fresh, cared-for feel that immediately made the property feel more welcoming and comfortable. Equally noteworthy was the kindness and professionalism of the onsite staff and management team. From the moment I arrived, they were approachable, attentive, and genuinely eager to help. They took the time to answer questions thoroughly and made sure I felt informed without ever feeling pressured. It’s clear that both the upkeep of the property and the quality of resident interaction are priorities here. Based on my visit, this community offers not only a clean and pleasant living environment but also a supportive and friendly management presence.

PLEASE take it from me, as a person who never writes bad reviews, this place is genuinely awful. The complex itself is gorgeous, but it is destroyed as a result of bad management. Things are constantly broken, from the elevator to door handles to treadmills and the parking garage gate, and there is 0 effort to fix them in a timely manner. The biggest issue of all has been the parking garage gate. From the beginning of our move in, the gate had been having issues, allowing homeless people to enter the property from off the streets. I would take my dog out to go to the bathroom every morning, only to be met by a homeless individual sleeping in the courtyard. Although they didn’t cause any direct harm, it made the property feel extremely unsafe. Then, about a month ago, my boyfriend’s motorcycle was stolen out of the parking garage, again, due to the fact that it was left open for a month. Not days, a whole month. After this happened, I complained to management about the safety of the property, and I was only met by in-genuine, robotic apologies with no solution offered. They say that it is in the lease that they are not responsible for stolen vehicles, even if the gate malfunctions, but they fail to state that leaving the gate open for months at a time without even a temporary fix is a valid excuse for a stolen vehicle. I was put into contact with regional management, and after requesting important information about the incident, I was completely ignored. This management is negligent and do not care about the safety or happiness of their residents. I felt extremely unsafe and frustrated with management throughout my entire time at Encore Soflo. PLEASE do NOT rent from here! Proof that I have literally never written a negative review attached…