Canyon Creek

Update 10/23: Still took weeks to get a “new” oven handle they ripped off a different stove. My microwave and shelf in my laundry room both broke days after. Oh and they ended up just painting over the black mold in the bathroom. It’s in my AC vents guys. My daughter has asthma. You want her to die or something? Get a freaking grip. Update 9/17: Sylvia is not coming to my apartment for the walk through because she is butthurt about my negative reviews. Yeesh. Overpriced, Unresponsive Management, and Severe Maintenance Failures I have been a resident at this apartment complex for over a year, and I can say with certainty that the "luxury" claims are misleading. What appears to be a good value on a tour quickly becomes an incredibly expensive and frustrating living situation due to severe and ongoing issues with maintenance and management. This is not a luxury apartment; it's a regretful and costly experience. The maintenance here is a constant source of frustration. My dryer has broken twice since I moved in. On one occasion, management provided keys to other vacant apartments so I could do my laundry, but what I discovered were multiple roach traps, confirming a widespread pest problem across the property. I had to wait for over a year to get my apartment treated by Terminix for a German roach infestation. Ongoing issues with my AC have led to a persistent ceiling leak above my bathtub. While it was eventually addressed, it left a section of my ceiling with ripped paint and black mold. Additionally, my oven has been missing a handle for over two months. Where’s my oven handle guys? The appliances themselves are of poor quality; my stove is unlevel, causing food to cook unevenly, and the bathtub is unlevel as well, so water never fully drains. My bathroom door has also been damaged by an AC leak and has not been replaced. I want to give a special shoutout to the sole maintenance man, Russell, who is fantastic and does his best, but is clearly overwhelmed by the workload. Management is completely unresponsive and treats tenants with a shocking lack of respect. I pay $129 a month for internet/cable and a $94 "service and amenities fee," which I was told goes toward “gym technicians” for the rarely-used gym equipment. You guys can’t even keep the pool clean. My and every resident’s $94 a month can’t hire a pool boy? Questionable. My total monthly cost is approximately $1,650 for a one-bedroom apartment, which is absurdly high when a comparable complex across the street charges over $700 less. (They’re the Vistas at Vance Jackson Apts by the way, my friend lives there and even though there’s roaches the monthly rent of $950 sounds better at least.) I work from home, and for the past several days, a neighbor's dog has been barking, yapping, and howling for eight hours a day. When I filed a complaint, management told me they couldn't do anything because the owner pays pet rent, effectively forcing all other residents in the building to suffer. The front office staff is in constant rotation, and while there's a new property manager, Amanda, I have low hopes given the history here. The company that owns this property is The Connor Group. A leasing agent at a different complex told me to stay away from anything they touch, and I can now confirm that advice. They are masters at creating a positive initial impression with a clean, show-ready apartment, but the reality of living here is constant, costly frustration. Do not make the same mistake I did. This complex is a significant financial burden for an experience filled with pests, broken appliances, and incompetent management. Save your money and look elsewhere. Personal note to management: Just because you don’t live here, doesn’t mean that you can treat your tenants like trash.