Botanica Oak Hills

I am honestly just writing this review because I have tried to contact anyone that works in management here for over a month and there has been no responses. This place is so beautiful and it really would be a great place to live, but it is impossible to communicate. I have lived here since July and still there are so many issues with paying rent every month. In my lease I was to get gift cards every month discounting me rent. I have only gotten two over the past 5 months I’ve lived here and it’s been pulling teeth even to have received those. I have spent so much energy trying to straighten everything out but it is still a disaster. Paying rent and dealing with the month to month living here has caused so much unnecessary stress in my life. If anyone reads this could you please get back to me.

I've been renting since September and the communication with management is absolutely horrible. When we first looked at the property, communication was great and they replied promptly. But since mid August and our move in date, communication has gone down hill. It is pulling teeth to get a response from the property manager. I am unable to access our new property portal from maintenance or rent payments. The security is subpar as the gates are open 24/7. There was no welcome packet on move in, we had to figure out how things worked by ourselves. The little response that I do receive is far and few between. No one answers the phone for the office. I have grown frustrated with the lack of professional communication from this property management. This is a beautiful property but the managment of the property is definitely dragging this place down. Update: I have access to our apartment portal now after weeks of trying to get access. However the portal says we still owe rent from October, which was paid at the beginning of the month. It is issue after issue with this property. I have asked to speak with a supervisor which I know will go unanswered just as the other communication attempts have gone. If I could give this place a 0 star rating I would. Update #2: The rent concession we signed has still not been fulfilled with numerous emails out to the property manager that have not been answered. The main gates are still broken and various lights through out the property flicker at not, which really adds to the luxury experience. We have 3 maintenance tickets open with no status updates what so ever. For as much as they charge us for rent, we should not have to experience this kind of unprofessionalism. Update #3: Management has still been ignoring my emails and phone calls. Rent concession has still not been received and maintenance tickets still remain unaddressed.

I lived at Botanica Oak Hills for 10 months. My experience has been very challenging due to ongoing management turnover and poor communication. Key issues: - Three different management teams in the time I’ve lived here, with the most recent manager not yet met and it’s been 3 months. - Frequent communication gaps: messages to management often go unanswered, sometimes taking weeks to respond “if that”. - Noise and sound transmission: as a second-floor resident, I can hear footsteps and activity from neighboring unit above at all hours, which makes it hard to sleep or enjoy quiet time. - Noise complaints not addressed: I reported late-night noise and odor concerns, including ongoing weed smoking since move-in, and did not receive timely resolution. Still happening. - Payment portal setup delays: I had to rely on my wife’s account to manage payments. Never fixed my account. - General responsiveness: the main management contact number frequently goes unanswered, and callbacks are not reliably returned. If you’re considering moving here, be aware that ongoing turnover in management and inconsistent responsiveness may impact your ability to get issues resolved quickly. I hope the property can address these concerns to improve the living experience for current and future residents.

NEW UPDATE*** Wow! Amazing! I got this package after a multiple long phone calls and finally a 3 way call with Parcel Pending. Same exact information was given by Parcel Pending to Caryna, as what I had given to Caryna this morning :) Just because she threw an emotional tantrum for her own incompetence to her resident and hangs up the phone instead of trying to resolve the matter at hand and simply do her job, she made her own job way harder than it had to be. Turns out the item was NOT missing, it was SITTING AT THE EXACT LOCATION I had informed her where the item was lol. So if you love doing your own admin work and chase down your own missing packages at the expense of the incompetence of the management on top of already having a very busy schedule, this is the right place for you. By the way- the first package which the inquiries below are about? Still missing. But who knows? maybe it's sitting in an unassigned locker somewhere because they told me the same thing about the 1st item, that they couldn't find anything for me. UPDATE ** The leasing agent will hang up on you on the phone because she can't own up to what she has verbally agreed upon and refuses to check for evidence of recorded calls by going back and finding out what was actually stated. My package has been gone 3 times now. One of them was a value of about 200$. Upon calling parcel pending to resolve the issue myself, I was told the locker number in which the package is in. Unlike what they promised, they weren't available on the date previously agreed upon to give me my package. I call the next day, and now I'm told that My item is NOT in any lockers,( I mean, she's adamant that there is nothing for me). I suggest a 3 way call with parcel pending and tell her I know exactly what locker number it's assigned to. Caryna refused to do a 3 way call by saying "it's not possible". Then she hangs up on me, because she refuses to own up to what was stated by the property on a previously agreed upon time. ORIGINAL POST *** There is noone who is available to attend to any matter on site. Since move-in, I have only been able to talk to someone on the phone twice. The management does not have any care or empathy for residents' concerns, and they also make up things that have not happened/ conversations that were not had with maintenance (They dropped off a garage key for me randomly, and told me that I had instructed them to do this when I hadn't even seen them in person to have this conversation.) Gate remains wide open. There is no privacy- units are cheaply built and don't come with curtains or blinds. So I bought them to install them, but they refuse to resolve the issue with parcel for me to retrieve this and set it up, for 3 weeks now. Rent elsewhere.

Botanica Oak Hills is a gorgeous property—beautifully maintained inside and out. The staff is always friendly and helpful, and the customer service has been excellent. It really feels like they care about keeping the community looking great and making residents feel at home.