The Park on Preston

This is a nice complex. Apartments are worth the rent. The community is peaceful. Everything is neat and clean. Their skilled maintenance crew takes care of work orders soon. However, their front office woman, Desire, is not professional. She is impolite and dismissive. As a woman tenant, I felt disrespected by her. She needs to learn to listen patiently, empathize, and be ready to assist. She is there to serve the tenants as best as she can, but she acts bossy and rude. She definitely is not passionate about her job.

Desire was amazing to work with! From the time I walked in all the way to move in, she was pleasant, professional, and responsive. You can tell she really cares about this community and the role she plays here. Very excited to be in my new place. Thanks Desire!

Desire and Dejanira and James were absolutely amazing and went above and beyond to help me find my dream apartment. I’ve been living here for over a year now, and my experience has been nothing but positive. Anytime I’ve had an issue, it was addressed and fixed the very same day thanks to their excellent maintenance team. I truly appreciate their professionalism, responsiveness, and dedication. I highly recommend this community to anyone looking for a great place to call home.

It's been awhile since I've lived here but I'll never forget how terribly Dejanira and James in the front office made me feel. I know you guys occasionally offer gift cards for good reviews so that's probably where a portion of these come from, but the complex is rundown. There are days they'll shut off the hot water or the water in general and not tell us until it either happens or a few hours before it happens. Maintenance will just enter your apartment without asking. Nobody cleans up after their dogs, the whole place smells like weed. Construction/leaf blowing will constantly wake you up as it starts as early as 7am. Children run around unsupervised and knock-knock ditch people's doors often. I also regularly had packages stolen. The responses to any negative reviews are passive aggressive and unprofessional, with wording like, "I'm sorry you felt that way." Managers, especially property managers that tend to people's homes, that can't handle criticism should maybe consider doing something else. I could not recommend living here any less, and I'd advise taking overly positive reviews with a grain of salt.

So, im not usually one to leave reviews. However, the Park on Preston (especially Desire from the Front Office), and all of the staff has been fantastic from Day 1. The process of moving in and getting acclimated was taken care of throughout the entire process, leaving me feeling confident that i made the right decision. Any issue has been resolved extremely fast and the maintenance team has helped extraordinarily to make sure our apartment was in working order. I cant wait to continue enjoying life knowing that i live in a safe, comfortable environment that is taken care of by the talented team here at the Park on Preston. Thank you so much for making this a wonderful experience.