The Atlantic McKinney Ranch

I recently toured this apartment community and had a great experience. The staff was welcoming, professional, and very knowledgeable about the property. The unit I viewed was clean, well maintained, and matched the photos and details provided online. I appreciated how organized the tour was . Everything from amenities to parking was explained. The grounds were quiet and well kept, and the common areas felt secure and inviting. Based on what I saw, this seems like a well managed community that takes pride in keeping the property in good condition. I left with a positive impression and would definitely consider living here.

I had an amazing experience with Mary! From the moment we met, she made me feel completely comfortable and supported. She took the time to go over every one of my questions with patience and clarity, and never made me feel rushed. Mary showed me all the units from 1-bedroom to 3-bedroom options and explained everything in a way that was easy to understand. What really stood out was her empathy and genuine care. She listened closely to what I was looking for and made sure I felt confident throughout the whole process. Her professionalism and kindness truly made the experience exceptional. I highly recommend Mary for anyone looking for outstanding service!

I’ve lived at Atlantic McKinney Ranch for an over a year, and it’s a very nice community in a great, central location. Since the new management team took over, the experience has been a breath of fresh air—they’re far more organized and responsive. I recently had a duplicate charge, and the new manager resolved it immediately, which was a big improvement compared to the previous management. We also attended the recent Halloween event, and my daughter had a wonderful time. I had considered moving out due to the former management team, but the positive changes under the new team convinced me to stay.

One thing I can say is maintenance has always been on top of all of my request. I've resided at this complex since 2021. The management and their staff in the office over the years have been terrible!! From start to my almost departure. I was offered a nice incentive to stay and still turned it down. We have had several different managers and staff with the same experience. However until just recent there is a LOVELY New lady name Mary. She is such a breath of fresh air. Her customer service is so impeccable. I was set to move out and her level of care, concern compassion, and assuming accountability for all of the issues I've experienced although she wasn't apart of the staff at that time made me change mind. I look forward to having her apart of the community her commitment to make sure that the tenants are a top priority and not just a note on a desk is reassuring. She deserves a raise simply because it's hard to change my mind once it's made up. Thankful for her arrival I hope the rest of the new office members follow her example. My 4 stars in this review is for Mary otherwise it would be 1 only because I can't leave a 0. I hope to be able to write a better review in the future with the new management team in place.

Giving 2 stars because school district is nice and maintenance is very efficient. Office staff is awful and unresponsive. You can never get anyone on the phone. Don’t move into building 7. Unit 702 has domestic issues, breaking windows in unit, marijuana smell permeates into 712. Their dog has almost attack my daughter and I several times, and I’ve witnessed it apmost attack another mom and child. Dogs run around unleashed. The residents smoke marijuana on the stairs. One of the pictures I attached is urine right in front of my door. Calling the police doesnt help. The courtesy officer is MPD and they cant do anything. They always say its up to the office. The office does nothing about it. I have 40+ emails in with documentation. They only thing this place cares about is collecting a check. I finally got the manager to help me after 5 months of complaining and she let me out of my lease for health and hazard reasons. I had to visit the doctor several times due to side effects from the fumes coming from the unit below me. My 2 young children were also affected. I’ve witnessed several people smoking marijuana around young children. It’s just sad. So if you like doing drugs, this is the place for you. There are no consequences. If you have children its a cool place for them to get in fights as well.