Austin Place Apartments

We lived in this housing complex for five years, and unfortunately our overall experience was very disappointing. The most frustrating aspect was the unprofessional and often rude behavior of the office staff. Communication was frequently poor, and concerns raised by tenants were not handled respectfully or promptly. During our time there, we experienced several issues that left us feeling unfairly treated. For example, we discovered a crack in a window that was clearly not caused by us, yet we were charged $450 for the repair. There was no reasonable discussion or effort to investigate the matter fairly. On another occasion, I lost a package and emailed the office to ask for assistance. I received no response. When I later went to the office in person to inquire, I found out that the package had been sitting there the entire time. No one had bothered to notify me, despite my attempts to contact them. Finally, when we moved out, we thoroughly cleaned the apartment and left it in good condition. However, management still attempted to charge us for alleged damages, including a claim that we had damaged the ceiling, which was completely untrue. It felt as though they were simply looking for any possible reason to keep additional money. After five years of dealing with these kinds of issues, I cannot recommend this complex. The lack of professionalism, poor customer service, and unfair charges made living here a very negative experience. Abshir

To summarize my review, this place is a dump. I lived here for 3 years, and man did it go downhill quickly. Firstly, there is only one trash compactor, and it is constantly so overstuffed that people will leave trash outside piled up. Trash and furniture will also be outside of the "bulk area" because the complex will charge you to unlock that area to throw anything away. There is trash everywhere throughout the complex making it look so dirty, smell, and attract bugs. Secondly, the front office staff is unprofessional and rude. I had a package stolen and they told me "we can not do anything about that" while rolling their eyes at me, even though I had photo proof of what happened. They also will give you the runaround for getting your security deposit back, and then are rude to you when you ask about where your check is. One of the employees said to me in an email "we do not control the mail" when all I wanted to know is the confirmation that a check had been sent. We did not get our check until 60+ days after we moved out. Thirdly, good luck getting a maintenance request done. When we first lived here the maintenance was great and helpful. Then a new company took over and nothing was ever done. Our A/C unit would turn off every hour because water would collect so much to the point that mold was growing in the utility closet. I contacted them multiple times, and the solution was to dump the water out... This made our bill ungodly high. Lastly, the area is starting to be unsafe. People speed through the parking lot like it's a Nascar race, yet will also let their children play in the same parking lot and hit your car with balls and toys. People will do drugs and drug deals in the parking lot as well. On the 4th of July people were lighting fireworks in the parking lot right next to people's cars. The complex lets just about anyone live here and no one respects other people's things. The last month I was living there I witnessed a domestic violence dispute in the alley outside of the complex. When I contacted the police they never came. The last full night we were there we also heard a shooting right outside on Fisher Rd. Do not move here. There are plenty of places in Columbus that are more affordable for the space, safer, and don't have unbelievable rude staff.