Ashwood Park Apartments

If I could give zero stars, I absolutely would. I moved here after a traumatic experience where I witnessed a violent crime, and I was desperately looking for stability, safety, and compassion. Instead, under the management of Priscilla Padilla, I experienced the complete opposite. In my personal experience, Priscilla was consistently unprofessional, dismissive, and shockingly lacking in empathy. Rather than helping a resident who was already dealing with trauma, she made my living situation significantly worse. I genuinely felt harassed day in and day out, to the point where simply existing in my own home became stressful. Priscilla, you should be ashamed of the way you speak to, treat, and handle the people who live under your management—especially someone who came in already shaken and just needing a sense of safety. Your behavior made what should have been a home feel hostile and emotionally draining. And the conditions were unacceptable. I lived through an entire winter with no functioning heat, shivering in 50-something-degree temperatures even with the fireplace running nonstop. Then summer arrived and my apartment stayed right under the 80+ degree mark, never dropping to a reasonable temperature, yet conveniently never reaching Dallas County’s “uninhabitable” threshold—meaning nothing ever got fixed. Between the miserable conditions and Priscilla’s unprofessional, compassionless management, this was easily one of the worst housing experiences I’ve ever had. I would never recommend living here to anyone. Seek a place where management treats residents like human beings, not inconveniences.

Living at Ashwood has been a mixed experience. Rent is affordable, parking is always available (even without paying for a spot), and the location is convenient with bus lines on both sides and stores nearby. Management also sends weekly or more frequent emails explaining which phases or buildings will have water shutoffs, which at least kept us informed. That said, the issues are constant and frustrating. Laundry cards were on back order for a long time, and even when available, the process to refill them had way too many steps. The dryers are almost always broken, making laundry a hassle. We dealt with repeated water shutoffs and even power cuts. Renovations were carried out without much consideration for tenants; they caused a lot of noise, were disruptive, and we even lost items during the process. Bugs are a recurring problem, found a cockroach or two every day no matter how much cleaning I did, and smells from other apartments often come through. Noise from neighbors can also be a real issue. Maintenance has been unreliable: tickets sometimes get closed without the work actually being done, and the plumber they sent out did a poor job. Mail delivery has been another headache, with multiple issues along the way. Overall, while the price and location seem appealing, the daily inconveniences and lack of reliable service made the experience disappointing.