The Preserve at Prairie Pointe

It's the 1st of January 2026 and I've been here for about 2 and half years. I've never had any kind of problems with them until I started to move out, and they burned that bridge we had so fast it literally made my head spin. They claim that since I didn't tell them I was moving out (even though my lease ends on the 20th of January) that means they could charge me lots of extra fees for month to month living including an extra 500 dollars for insufficient notice. The biggest issue I had a few days ago was when they were going to charge me 976 dollars (my rent is 825 btw) on the 26th of January, so when they called me I asked questions and I thought we had it sorted out. No. Apparently they proceeded to change those charges to the 1st of January, but luckily I only had to pay a little under 600. That saved me from bankruptcy before my move, but now I still owe over 800 to the apartment because of all these fees when I still have to pay my electricity, move-in fees for my new apartment, internet, vet bills for my cat, and I have to possibly pay my insurance companies to switch everything to the new apartment.

My experience with this management team was extremely frustrating, especially with Mackenzie. She lived directly across from me and was consistently rude and dismissive. There was absolutely no justification for the tone or attitude she used when speaking to us. On top of that, her dog was regularly off-leash and would scare my son, which is completely unacceptable for someone who is supposed to uphold community rules. When I moved out in May, I received my move-out charges, which only listed allocated utility fees—no mention of damages. I paid those charges immediately. After reviewing my lease, I realized I had paid a $200 security deposit and a $500 pet deposit, with $250 of that being refundable. Despite there being no damage charges whatsoever, I never received my refundable deposits. There is no explanation as to why they weren’t applied to the move-out charges or returned to me. This lack of transparency and professionalism is unacceptable, and tenants deserve far better communication and respect.

Management is terrible communication is awful they charged my and my roommate 1500$ and we never even moved in no calls and all emails went straight to spam terrible communication

The office is never open when they claim to be. Lots of hidden extra fees. The workout room is often closed, broken equipment or stolen item. Pool is often closed too. Place is a joke. Definitely getting out as soon as my lease ends!