The Icon at Lubbock

I’ve lived here for several years and honestly it’s quiet, great location, and the office and maintenance staff are fantastic. The downside are the pigeons, there are literally hundreds of them. They have been trying for years and nothing is really helping. They sit by your bedroom windows on the railings and coo at 5 in the morning waking you up. The other thing that’s not the best is the color scheme corporate decided to use. You can tell they don’t know anything about West Texas, because if they did they wouldn’t have picked black, white, and dark green as the colors. Everything is coated in dust and it makes the complex feel run down and cheap. The painters they hired didn’t do a good job, took forever, and as a bonus my windows are now coated in paint overspray that is so bad when the sun hits my windows I literally cannot see out of TV The corporate office needs to start caring about this property as much as they do their others and stop treating it like an afterthought. Corporate needs to put real effort into cleaning up and re-doing the horrible paint job (maybe hire painters that actually know what they’re doing this time) then it would be a fantastic.

I went in to view these apartments and was amazed by the great customer service Ashley gave. She was very attentive and was able to answer all the questions I had. She made me feel like I was already at home….Thank you Ashley for this wonderful experience!

I recently toured this apartment community and had a wonderful experience. Ashley was amazing—very friendly, professional, and welcoming. She took the time to explain everything clearly and answered all of our questions with patience. The community is clean and comfortable, and her great attitude made the visit even better. Thank you, Ashley!

Ashley Montes at The Icon was very friendly, helpful, and professional. She explained everything clearly and made the experience smooth and comfortable.

It was wonderful but then they chased a good management team out. Now my fire alarm in my second bedroom has been beeping for over a month and nobody has come to change it out. It's not the battery either, its the 3 beeps of "replace me!"