The Grove at Lubbock

I was charged $268 in “damages and cleaning fees” after moving out, despite leaving the room exactly as I found it. I took photos at move-out, which I’ve attached, clearly showing the condition of the room did not warrant these charges. What’s most frustrating is that after dealing with this, I went back and read reviews — and unfortunately, this appears to be a pattern. Many former residents report the same thing: unexplained or exaggerated move-out fees regardless of how well the unit was maintained. Disappointing experience overall, and I would not recommend leasing here based on how move-out charges are handled.

if you get assigned any unit past 4 or 5 the quality significantly decreases. the expectations i had for this complex may be skewed by the unit i had toured & the one my sister lived in before this lease year. if there’s problems with their system just know, YOU are paying for it. i got charged fees on my rent after paying it on time(on the 1st), but they SENT BACK MY PAYMENT on the 4th. the utilities are increasing due to issues they have with the appliances in the unit, they’re older models & most likely they do not care about the quality as long as it works. there is constantly trash blown around the stairs, walkways, & grass. the gates can be unreliable at times, the front keypad to get in doesn’t work at all, & sometimes the app goes down! :) no matter how many times you ask them to get back to you on an issue you may have, they won’t. most likely easiest to just go to the front desk, but even then you’d likely be waiting at least a week before things get resolved. there’s a few other things that i could express about this place but for it being 2 months into this lease i would recommend making sure this is 100% the kind of place you want to spend your money & time because the quality & prices they express on their site are not very equal in what i’m experiencing & paying.