Del Estrado Townhomes

HORRIBLE PLACE TO LIVE OR EVEN TRY TO RENT!!! The sweet little office girl is no longer there which was the only reason we were going to rent! You can’t get any communication from this place cause they all want automated stuff, the red head in the front was the only one who would actually get stuff done for anyone!! They don’t care about their tenants they’re just trying to make money off of yall!!! This place is a scam!! If I could leave a zero i definitely would!!

Office girl very unprofessional and unorganized will not be leasing here!

The current management company (Mynd Management) is HORRIBLE. We moved into an "updated" apartment that was not cleaned. We found loose screws in the carpet, coating on the showers that was peeling, exposed drywall, missing trim, a bathtub spigot that was fixed WITH WOOD and painted, stained carpets, and more. Our service requests were frequently dropped after the initial appointment. When they did follow through, the work was so poorly done we had to submit more service requests, which they ignored. When we moved out we were charged for items that we shouldn't have been. The move-out pamphlet details that common wear and tear will not be charged for, and that the apartment needs to be as clean as it was upon move-in, but WE WERE CHARGED ANYWAY. We were charged for so many things that we shouldn't have been. $100 to clean the inside of a cabinet?? $135 for one broken blind? And this was after sending pictures and following their move-out process to the letter. It's also frustrating that the only point of contact is in CA. There is no one on-site that you can talk to except for the maintenance guy, but he doesn't have anything to do with the actual management. Also, they are starting to charge WAY more than the apartments are worth! Be aware that the apartment you see in person might not be the apartment they assign you. That happened to us. So disappointing, so frustrating. Save yourself some stress and find a different apartment complex.

Good luck on getting their so called Property Manager to ever answer your calls or address any issues. I have walked to her office over 20 times, there is ALWAYS A SIGN ON THE DOOR,that she will be back and she's never there. I have not seen this person since moving in. I always have to call the MYND provider who are in CALIFORNIA. The property manager is completely invisible and incompetent. They love to do patch work when fixing things and are ONLY available,during hours you have to work so if your apartment isn't up to living standard when you view this place, save yourself the hassle and move else where.