Woodland Hills Apartments

Absolutely terrible move-out experience with Woodland Hills Apartments. I personally visited the leasing office multiple times to ask about the move-out notice process. I also used the online chat through the resident portal and was specifically instructed to email the Assistant Manager with my move-out notice. Following their instructions, I emailed my notice more than 85 days before my lease ended and have the email records and screenshots proving it. Despite providing clear proof, management later claimed that I never gave proper notice and charged me a large reletting fee. When I brought the evidence to their attention, the Assistant Manager's response was essentially, "I'm new, I don't know." Instead of investigating the issue or honoring the documented notice, they simply refused to listen. To make matters worse, after I moved out, I checked the resident portal and there was no outstanding balance showing. Months later, I was shocked to receive a collections notice. There was no meaningful communication, no attempt to resolve the dispute, and no effort to review the documentation I provided before sending the account to collections. This entire situation has been incredibly frustrating, stressful, and unprofessional. Residents should protect themselves by saving every email, taking screenshots of all communications, and obtaining written confirmation for everything. Based on my experience, even when you follow management's instructions and have proof, they may still deny responsibility and leave you dealing with the consequences. I would not recommend Woodland Hills Apartments based on how my move-out was handled.

I give drew a 5 star plus not only did he fix my air conditioning, but Walmart had left a 65 inch TV outside my door and he was carrying enough to put it into my apartment.He has a great attitude.He's very sweet and polite.We need more people like him.Thanks drew

My maintenance guy Julian Hall aka Drew did a great job fixing my a/c when it was broke he found the problem quickly got the job done fast and quick and fixed my a/c that same day very good guy I hope he stay at the property need more guys like him working the property. I give this guy 5 stars on his work

I Thank you all for hiring Drew he is a very dedicated and intelligent man and he goes above and beyond with all that he does within this community he always works his time and overtime to get it done .Im always delighted when he arrives because all the maintenance issues i have is going to be resolved the right way . I appreciate whomever hired him. Sincerely, Mrs Lockett 1505

The maintenance guy Drew resolved my faucet clogged problem so quick. He was right away in my place for service. He is too good, friendly & explains everything what he is doing. Thank you for your service 👏👏👏