Student Apartments

Today I came in to tour these apartments. They were really nice apartments. I sat with the leasing agent Eric and he was extremely pleasant. All of the staff were extremely nice, Amanda and Jimmy were super nice and helpful. Your staff warm and welcoming energy is needed these days. Thank you.

Poor Hygiene, Safety Concerns, and Unprofessional Management I have been living here for about 6 months, and unfortunately my experience has been consistently disappointing, mainly due to hygiene issues, lack of accountability, and unprofessional management behavior. Hygiene and Pet Areas The hygiene in common areas is extremely poor, especially in spaces used by pet owners. As shown in the photos and videos I have uploaded, there is dog waste all over a shared public area. This is not an isolated incident. It is a recurring issue. Many pet owners repeatedly fail to clean up after their dogs, and this specific area often has only dog waste present. This creates an unhealthy environment not just for residents, but especially for pets. I would strongly caution anyone with a dog to think carefully before moving in, as the poor sanitation could potentially make pets sick. While management occasionally sends reminder emails when complaints are raised, there is no follow through or enforcement, so the behavior continues. Safety Incident and Management Response On one occasion, while walking my dog toward the dog park, two dogs attacked my dog and caused injuries. When I reported this to management, I was told to call 911 and leave it to the police. When I asked what steps management would take, I was told they would not do anything, including not reviewing security footage. There are also no cameras in key locations such as the glass doors near the elevator lobby, which raises concerns about safety and accountability. Front Desk Experience My interaction with the leasing office front desk was very unpleasant. One staff member was dismissive and disrespectful. When I politely asked for help with a question, I was simply told “No” because she was about to leave. There was no attempt to suggest waiting briefly or following up the next day. Basic professionalism and courtesy were missing in that interaction. Administrative and Background Check Concerns The background verification process felt unusually invasive. It required extensive personal and financial details, including linking bank accounts, which went far beyond what I have experienced in standard background checks. When residents raise issues at the front desk, staff often state that they need Willow Bridge to respond and do not take ownership of the issue, leaving residents without timely support. Overall Experience Overall, the property suffers from poor hygiene enforcement, weak safety practices, and unprofessional management behavior. Accountability is lacking, and residents are often left to handle serious concerns on their own. I hope this review helps future residents make an informed decision and encourages management to improve hygiene standards, safety measures, and overall resident support. Edit: Look at the resident who has not picked up their dog poop. This is a common practice at this place. The hygiene is really bad.