Villas at Museum District

I lived at Muse in the Museum District for 5 years—first in a 1-bedroom, then a 2-bedroom. I loved the location and community until the building was sold to Westdale. Since then, management has gone downhill, and many residents (including me) have moved out. Maintenance is slow and unreliable—simple issues like fixing blinds or a broken elevator took weeks. Communication is poor; their app barely works, emails go unanswered, and updates rarely reach everyone. Rules are enforced inconsistently—dogs roam off-leash while I was told my own children “count as guests,” limiting my use of amenities and even getting fined for too many guests. It’s disappointing to see such a great place decline due to mismanagement.

After a 3-years stay, i just moved out of MUSE. In general, Muse has some great setup, including pool and gym, It is much better than any other apartment complex in its category, However, there are 3 major issues: 1, the LACK of management. I got my takeout TAKEN within 5 minutes for 3 TIMES in a year; package STOLEN over 5 TIMES and yet the staff REFUSED to provide footage while there is a camera directly pointing at the package area. (one of these package was brand new and valued more than $500) 2. the access in & out of the apartment complex was confusing, it is a maze, there is only one elevator has access to the outside of the apartment. 3. I don't know what other tenants experience are, but the staff were very annoying and mean towards me. NOT the Maintenance guys, they are good people. Anyway, thanks for reading i hope you have a good one.

***AVOID!! Lots of better options for the price point. I am not someone who even leaves reviews but I felt compelled to create an account just to give my honest, unbiased review upon moving out. Where to begin. First of all, appliances, apartments and amenities are extremely dated. This property opened in 2014, and you can tell. Nothing has been renovated or upgraded since. I moved in with my boyfriend who was already a resident here and I really hated my time here. To add to the dated apartments, the appliances are extremely cheap. Our fridge water dispenser and ice dispenser did not work the entire time we lived in our apartment. We put in 5-10 requests just for that, and maintenance would find the cheapest fix and it would stop working again the very next day/same day. Eventually it got too exhausting to keep up with all the maintenance requests so we bought water bottles and used ice cube trays. Fire alarms and smoke detectors go off at a random, and management frequently would give less than 24 hour notice for fire alarms, planned outages, etc. This was infuriating as someone who worked from home, I’d have little to no warning before fire alarms blared through my calls. Amenities are non existent. From first glance, the gym looks like a nice space for a quick workout. WRONG. Out of the 3 basic treadmills, you can expect all of them to be out of order or just one operational treadmill for hundreds of residents. They have the audacity to charge an amenity fee when the majority of the equipment is broken. This has gone on for months by the way. See photos below. Gates are constantly broken leaving residents trapped or circling the garage until someone coincidentally opens the gate. When the storm hit in July of 2024, the gates had to be open with a code for almost a year. Same thing with the elevators, constantly dealing with elevators that do not work! As an EV driver, I rely on the charging service installed in the garage through Xeal. Initially I was excited to know I had an EV charger. But it is not well maintained, price aside it is in horrible shape. Need to wade through standing water and actively leaking water to charge my vehicle which feels unsafe and is an inconvenience. Upon moving out, Brandi asked me if I’d like to take advantage of the move out inspection. I declined but what she failed to mention is that we would incur additional cleaning fees and charges by waiving the inspection.They charged us over $500, and we have both lived in multiple communities prior and have never been treated as such and have been absolutely disgusted with the way management has chosen to handle issues. TLDR: do not live here, there are way better options for the money!

My experience touring the Muse apartments in the Museum district left much to be desired. Despite its prime location, the building and finishes felt extremely outdated, giving the impression of being stuck in 2014. The lack of amenities was disappointing, especially considering the high price point. While the garage did feel secure, the overall lack of modernization and the absence of follow-up from my tour guide detracted from the overall experience. In addition to the outdated building and limited amenities, the staff at the Muse apartments, aside from my tour guide, felt standoffish. This added to the overall disappointment of the experience, leaving me feeling less inclined to consider the property despite its location and secure garage. Overall, the lack of warmth and modernity in both the building and staff interaction diminish the appeal of the Muse apartments in the Museum district.