Vargos On The Lake Apartments

I put in the work order Feb 17 and maintenance just showed up at my door YESTERDAY MARCH 5! I was surprised anyway because I reported low water pressure and hours later the office sent notice to all residents of the problem and later was resolved so it wasn't just my unit but building wide. However, what in the world is going on with your management when it takes THREE WEEKS to respond to a work order?? Then of course ZERO was done for pest control request as well put in at same time and numeroustimes prior. I just got an email on Wednesday night telling me to call the office if I need it done, they come on Wednesdays. So after the fact. Y'all are far from on top of it.

oh ya i forgot to mention there’s piss and dog waste in every single hallway. do no move here !!!!! save urself friend. the pool hardly works. the gym is broken half the time and close off. they steal packages. there is glass all on floors 5-7 bc of how many break in’s there is. i rmemeber one of the maintenec guys (he no longer is there i think) banged on my door one day when i was alone for 10 minute and my friend walked up and was scared of him bc of how he was bangin on my door. every girl has caught an attitude that works in there. the gate to the front perking garage is never working so u won’t even be able to get inside. the door fobs also never work so sometimes you’ll be locked out and unable to get inside to ur own complex. so amazing love it so much. don’t let any of this complex fool u. the lake and the area seemed cool on the memorial side but it’s not worth it. you’ll suffer and management will tel u they can’t do anything for you.

The manager’s behavior was absolutely ridiculous. Very unprofessional and unacceptable experience at the leasing office. I had a scheduled appointment for an apartment tour and even arrived earlier I was told by the leasing staff that I would be able to tour an apartment, then left waiting for about 10–15 minutes. After that, the manager came out and abruptly said I could not tour .— using a raised, aggressive tone while staring at my face in an uncomfortable and disrespectful way. Her behavior was extremely unprofessional and honestly came across as uneducated in customer service and basic communication. If this is how management treats potential tenants, it says a lot about the property. Someone with this attitude should not be working in a leasing office. She clearly does not know how to speak to people and definitely does not make anyone want to lease a unit here.

"3 years is enough! I'm outta here! Beware of this apartment complex! The management, Jazmine, is rude and unprofessional. The manager's assistant? Forget about it, she's WIDE RUDE. They don't care about residents, period. Packages go missing, and when you ask, they brush it off like it's "not their job". They'll tow your car without notice, blaming it on expired registration parking and I have apartment sticker in my car . And don't even talk about the dog poop in front of my door - NO ONE picks it up! I've had to deal with a constant stench because of their lack of care. And the alarm? It goes off at 8 AM and doesn't stop till 5 PM, They don't care that people work from home and need peace. And don't get me started on the maintenance - hot water's been off for a week, The place is a mess - trash, and the smell of weed everywhere. Elevators break down, and they just don't care. They won't even fix it! And the manager's assistant? Thinks she's above it all. Came into my apartment UNANNOUNCED. NO RESPECT. If you value your sanity, stay away. They only care about collecting rent. 1/5 stars"

Jasmine is such an awesome person! She treated my fiance and I like old friends while giving us a tour and providing information about Vargos. She has a welcoming and genuine spirit while staying in control. It’s no coincidence that we met her - it was meant to be! Some people are just blessed and meant to do what they do. Jasmine is one of those passionate people! Thank you for superb, unforgettable customer service. Happy Thanksgiving!