The Grand at Upper Kirby

I’ve made timely payments and have always tried to be responsible as a tenant. Unfortunately, when I requested consideration regarding a late fee due to an emergency, there was no willingness to work with me or show any understanding. From my first day here, I’ve felt unaccommodated and unwelcome. Professionalism and tenant relations matter, and sadly that hasn’t been my experience here.

As a longtime resident at this complex, previously known as Metro Greenway, I gave it five stars for its location, amenities, and the current crew that is running it. Karen at the leasing office was a nice and caring manager. She attended to the minor issue with our unit timely and successful resolved it. Jose with the maintenance crew, is THE best. Very friendly and can fix everything in a jiffy!

Do not move here. Regularly step on peep left on the floor from residents not picking up after pets. Residents peeing outside the elevator instead of just going to the gym or home restroom. Consistent smell of weed in the hallways and garage. To make matters worst even after agreeing to relinquish my deposit to cover at remaining balance from the sewer / water and told everything is good they sent a collection notice in our names for fees we paid already directly out of our initial deposit. For the cost and amenities pay the extra and move elsewhere.