Prose South Main

Very professional, very knowledgeable a joy to work with!

I absolutely love where I live and have been here for about two years. The staff truly creates an atmosphere that feels like home, and I rarely have any issues. The only reason I didn’t give 5 stars is because I wish we could switch back to having the dial system for the gate. There have been times when I’ve come home and my phone was dead, and since the gate can only be opened with a phone, it can be a little inconvenient. That’s honestly the only downside. I also want to give my flowers to Assistant Manager Aunjelice Williams. When I first moved here, she wasn’t in this position, and seeing her get promoted was very well deserved. She is incredibly understanding and always quick to respond to emails or help with any issues regarding your apartment, leasing questions, or even the application process. What stands out most is how she personalizes every conversation she has with residents. She makes you feel comfortable asking questions or voicing concerns, and you never feel like you’re just another tenant. She doesn’t just do her job she is the heart of this property, in my opinion (no shade to anyone else!). I’ve seen her go above and beyond for so many people whenever she has the opportunity to help. So again, thank you for all that you do. I can’t wait to see how much more you continue to grow and succeed! IF YOUR LOOKING FOR A PROPERTY TO STAY AT SAY RICHARRIA REFERRED YOU AND REQUEST TO BE WITH MS.WILLAMS (throughout your process if possible )I PROMISE YOU WONT BE DISAPPOINTED !!

My phones, car keys, my ids and house keys were accidentally thrown into a huge garbage disposal dumpster. Since I couldn’t reach it myself, I asked a member of management for help, but her facial expression and response to my situation came across as unkind. She said, “Hold on, that’s not what I came here for.” As a result, I found a maintenance worker on my own. I truly appreciate his help. he brought a ladder and assisted me in retrieving my belongings.

I had a great experience with Prose South Main. Everything went smoothly from start to finish, and communication was excellent throughout the entire process. They were very responsive and took the time to answer all of my questions thoroughly, which made everything feel easy and stress-free. A special thank you to Shaunda Bolden, who was incredibly helpful and professional. She made the experience even better with her support and attention to detail. I truly appreciate the level of service I received. They even include thoughtful goodies when you first move in, which was such a nice touch and made me feel really welcomed. I would highly recommend them to anyone.

Overall, I would rate my experience a 3 out of 5. While there were some positive aspects, there are several operational and maintenance concerns that require attention. To begin, the application and move-in process were seamless. Alyssa was professional, responsive, and maintained consistent communication throughout, which made the onboarding experience smooth and stress-free. However, upon moving in, multiple issues became apparent within the unit. Although the apartment matched its advertised appearance, functionality was a concern. Specifically, six electrical outlets across three walls were non-operational. This issue took approximately three weeks to resolve, not due to vendor delays, but because of a lack of follow-through and communication from the office staff. Additionally, there is a significant and ongoing ant infestation. While maintenance responded promptly to initial requests and sealed a portion of the baseboards, the solution was incomplete. The infestation persists because the issue was only addressed in isolated areas rather than treated comprehensively throughout the unit. A more thorough, property-wide pest control approach is clearly needed. The maintenance team deserves recognition—they are professional, courteous, and efficient. Unfortunately, the same consistency is not reflected in the leasing office. Aside from Alyssa, communication from the office staff is inconsistent. Commitments to follow up are often not met, and there appears to be a lack of urgency, accountability, and customer empathy. Another concern is the cleanliness of shared outdoor spaces. Pet waste is frequently left on the property, and while residents share responsibility, enforcement of community rules appears inconsistent. Lastly, while the amenities are appealing, they are impacted by the same pest issues, particularly in the barbecue area, which diminishes the overall resident experience. In summary, while there are strong individual contributors on staff, there are clear gaps in communication, consistency, and property upkeep that should be addressed to improve resident satisfaction. The pictures below all happened on different occasions first picture is ants in my kitchen. Second picture is ants coming out of baseboard. Third picture is just another picture of baseboard not being sealed.