Invitation Homes

UPDATE from my daughter Nesly Alvarez’s review posted last week: I am extremely disappointed with the way Invitation Homes has handled this situation. We have submitted numerous disputes regarding the move-out charges and have sent multiple emails providing detailed explanations, supporting documentation, and references to work orders that existed throughout the tenancy. Despite this, we have only received a single response acknowledging three disputed charges, while there are well over ten separate disputes that remain completely unaddressed. What is particularly frustrating is that many of the charges being disputed involve conditions and maintenance issues that existed prior to the tenancy or were reported during the tenancy through work orders and maintenance requests. Invitation Homes was made aware of these issues while the property was occupied. The fact that they chose not to properly repair or replace certain items during that time does not make former tenants financially responsible for those conditions after move-out. At a minimum, we expected a professional acknowledgment that all disputes had been received and were under review. Instead, we have been met with limited communication, unanswered emails, long hold times, and a lack of transparency regarding how these charges were determined. It is difficult to understand how a company can demand thousands of dollars from former tenants while failing to fully address the concerns and evidence being presented. We are still waiting for a response regarding the majority of our disputes and expect Invitation Homes to conduct a fair and thorough review of all documented maintenance history, work orders, photographs, and correspondence before attempting to hold tenants responsible for conditions they knew about long before move-out.

BEWARE ___STAY AWAY FROM THIS COMPANY!!! FEES--FEES--FEES !!!! BE PREPARED TO PAY FEES FOR EVERYTHING!!!! THE ONLY THING GOOD IS THEY DO HANDLE MAINTENANCE BUT THAT IS MOSTLY BECAUSE THE OLDER HOMES NEED MORE UPKEEP. YOU GET TIED INTO HAVING TO PAY FOR FILTERS FOR THE HOME (WHICH YOU CAN BUT CHEAPER AT HOME DEPOT) HOA VIOLATIONS -- ANOTHER FEE. MAKING PAYMENTS ---ANOTHER FEE. IF THEY MAKE A MISTKE IT'S LIKE PULLING TEETH TO ACTUALLY TALK TO SOMEONE - AND IT TAKE 4-6 WEEKS TO GET ANY KIND OF REFUND (DUE TO HIGH VOLUME OF CLAIMS) GOOD LUCK BUT I WOULD NOT RECOMMED THEM , THEY ALREADY HAVE LAWSUITS AGAINST THEM .

Find anyone but this company to rent from. I have about had it. It took them 2 weeks to fix my ac, in the mean time, they put ac units in my windows as a quick fix. The DAY AFTER they fixed it, i received an HOA violation for something THEY APPROVED. Their HOA is a joke within itself.

We had our first ProCare visit after moving in. Our ST was Andy White. He was very friendly and extremely helpful. He listened and explained, which I appreciated. Thanks Andy!!

Very disappointed with Invitation Homes. Since June 3, we’ve been locked out of our online payment account and unable to pay rent. We’ve called multiple times, spoken to several representatives, and were repeatedly told to keep checking back with no resolution. We even went to the Houston office in person and were told we’d receive a callback, but no one ever contacted us. Despite our daily attempts to resolve the issue and make our payment, we have now received an eviction notice. It’s unacceptable to threaten eviction when the inability to pay was caused by their system and no one was willing or able to help.