Diamond Hill

Will never live here again, problem after problem. Plumbing is horrible, electricity goes out every time a thunderstorm happens, yeah it's affordable But at what cost???!!! ALSO lied to me saying I would be getting a apt with washer dryer connections and didn't tell me my unit didn't have one until after I signed so I got stuck on the 3rd floor with no washer or dryer. Ppl that live there let there dogs poop every where on the side walk, I've even seen it on the staircases?! Like they just don't care. And tell me why they started closing the pool at 7pm DURING summer time...like what? They close the mailbox at 5pm which is cool if you don't want your packages stolen but it's annoying when you work over night like me and don't get up til 440 or 5 and then I gotta rush to the mail box and sometimes They close it at 430 so imagine how frustrating it can be going down from the 3rd floor to come back with nothing...Frustrated is not even the word I would use for how horrible the place is. **Update**| Okay living here for 6 months now I have come to realize the only person in the office that will help me is Gladys. She's great she's a hard worker she's a great listener she's patient and she will take your problem and fix it. I felt horrible going in today because I had to make a partial payment and it's Christmas time so I went in early since I get off at 7:00 a.m. and I was immediately greeted by the manager who I didn't know was a manager because she was so rude her name is Asia and when she saw me freezing outside in the cold she immediately told me oh we don't open till 9:00 a.m. I told her she was crazy if she thought I was walking back home..The clock on my phone said 8:53 a.m. so I immediately told her I am not walking home cuz I guess she didn't know I walked there but she made the assumption that I was just standing there just to do that. However she walks inside starts doing her job I'm standing there in the cold A lovely woman by the name now that I know is Gladys, came to open the door & in Spanish she said y'all come in it's cold and there was another man a Hispanic man waiting with me he had to tell her about a report he was making. After he was done making the report, I start talking to Gladys about what's going on and I have about like at least five problems with my apartment and Asia firstly asks Gladys for my ID to confirm if I live at the complex or not bc the woman in the glass room on the right was upset I was waiting early for them to open the door. So they already didn't want to deal with me. After showing my ID and explain that I wouldn't come in there to pay just a random person rent... Asia continues to interrupt every conversation I'm speaking to Gladys about and it's completely unnecessary she was very rude she would butt in and she asked me to buy dollar store furniture for my patio because I told her I couldn't afford any patio furniture when I asked her if our lawn chairs were considered patio furniture and she told me no. Diamond hill need to reconsider this Asia management and get on Gladys management. We need a manager that listens to our needs and will help when we are available because Nobody answers the phone here!!!! Not a manager who butts in on every conversation and fights paying customers who've been here way longer than she's been working here. Diamond hill help what do I gotta do?! Call 911?! We need new managers again!!!! THANK GOD FOR GLADYS Update ** Dec (6months living here)...I can NOT believe I live here sometimes.... They will not turn on the AC in this Christmas. It will be a hot Christmas 🎄 & they want us to have a horrible Christmas here at home. I've posted what they have put on the door for everyone @ diamond hill. What a sad excuse.Well Everyone if you want a hot horrible Christmas where nobody wants to be inside your home, move to diamond hill!! Pray for us !!! Our Christmas can not be spent in our homes. Our children will not enjoy Christmas morning from their beds because y'all won't switch the ac on....Never move here!! Biggest mistake I've ever made in my life

Came in to talk to gladys about options and to see some apts and she was so professional,si attentive to my questions,made me feel like im home,very knowledgeable,patient and soft spoken. Im definitly staying here,the staff is wonderful and super freindly,i.a gonna tell everyone i know to rent here.

After struggling to find a property that’s work with me and my credit, Diamond Hill was the best experience I’ve had so far! Being a young woman trying to find my way to my own space is very difficult, but Asia, Gladys and Cecilia have been nothing but helpful! The property is clean, everyone is very welcoming and ready to help with whatever questions or concerns I have, no matter how big or small! I can’t express my gratitude enough! Highly recommend, 10 stars if I could.

Yesterday my husband and I went to see if we could get an apartment here with them when I entered it was very nice and very polite and professional the three of them the two ladies and a gentleman but I can speak more about the two ladies Miss Gladys and the other lady not sure what was her name but her hair is red they both were very kind and very understanding they were very patient since I had my daughter and she was very whiny It should be more people like them because people like them are no longer there and I am very grateful that they were there for having helped me a lot with my application we did struggle a lot and both of them were helping us to get our application submitted so I’m so thankful for both of y’all :) thank you miss Gladys and I’m going to find out was the other lady name because she deserves a very good comment as well :)

The lack of security in these apartments is incredible. I have been living here for 2 years and I have never had to report anything. So many things have happened that I have often preferred to do something and solve it myself. Since Saturday of last week, I have been receiving important items that I ordered online and certain important documents from the hospital that were put in my mailbox every 3 days. This morning I went to check the mailbox to pick it all up, as I usually do, and I found it literally empty. Apart from that, I found marks on the mailbox that clearly show that it has been forced. The most incredible thing is that our mailbox is the only one that has been forced. I have gone to the leasing office to ask what was happening and nobody knows anything. Why have they put the cameras? We will have to report it to the police in the next few days, because I am not going to live here with the uncertainty that anyone can break my mailbox and those responsible cannot even find the person responsible.