Bankside Village Apartments

This complex always seem to have no hot water and it is a housing violation. I needed a shower head and was giving a used old shower head out of another apartment. I had to purchase me a new one. Never given new parts for anything, always used

I haven’t lived here in nearly 5 years and I’m still dealing with the unprofessionalism of this place. I have to move and my landlord and I have been waiting for almost 3 weeks for them to verify my rental history. THREE WEEKS. The very management that forced me to move with 3 days notice and no assistance because of a fire in my building is dragging their feet on emailing a simple payment ledger. This is ridiculous. I’ve had to a file a complaint with the city. DO NOT RENT HERE.

They don’t deserve a star poor management and maintenance they don’t fix nothing my ac/heat been out a whole week now maybe 2 maintenance came still nothing I’ve called emergency line nothing no one never showed up dont move here they want you to pay rent on time but doesn’t fix nothing apartments need to be shut down redeemed

BBB COMPLAINT FILED!!!Do not move here! Personal experience and I do have emails and verification of problems addressed. Maintenance is horrible! I just to name a few of the issues I have had: dirty carpet and walls when I moved on. I was locked in my unit and could not exit the unit or took one month to change the door and lock! 7 months later I’m awaken to a loud banging on my door. I get to the front door and there is a man o side my apartment saying he’s there to paint the door! He had no idea on him. I contacted the office and they say oh yes there was a service request to paint the door! Trust me I am not happy about this! Also a huge issue is since I have moved in I have laced several service requests as my shower water does not stay hpt. It is only like warm or cold and I’m anemic so cannot take cold showers. It’s been 7 months and they cannot fix this. After no t getting anywhere with the office staff, I did my own research and reached out to the property owners. I was then connected with a Mrs. Estrada. She came out the same week and got them to replace the sink. Which was great. She along with maintenance said maximum two weeks and all electrical issues would be fixed and the shower replaced as it also collects rust. Well this was back in July and we are now in the middle of October and still no resolution! And now to top it off, I cannot get any communication from the property owners anymore. I put a new service request and it changed to in progress and then nobody comes and all of a sudden it’s closed out. I chase called the office sent emails to Mrs Estrada etc and I’m not getting anywhere. So today, I filed a complaint with the BBB! I personally do not eecpmmend this property. There are too Many issues that go unfixed. I have emails to back up these complaints and it’s not just someone upset saying nothing is getting done. I have the proof. I’m so disappointed in this place. I work doubles at work and can’t even go home to take a shower I have to go and use co workers showers. Or hurry and take a cold shower. Maintenance has time to walk around smoking and arguing with each other but can’t do their jobs. You can read other reviews and clearly see I’m not the only one with problems here. I’ve submitted a formal complaint with the BBB and hopefully this will fix how things are here. Maybe some people don’t know their rights bit of you’re having problems here REPORT IT!!!

I have a friend who lives here. I hate the situation they are in, apartment has mold around the Ac vents and outside where the washer and dryer are. The apartment has multiple holes in the ceiling they also just received a letter saying they have to fix the curtains in 48 hours like what? They have complained multiples time about the mold and the holes and no one comes to fix them but you give them 48 hours to fix a damn curtain? Ridiculous the management in these complex are lazy. Do better before it becomes a health problem